New Patient Coordinator

Florida Urology Partners Llp•Hudson, FL

1d•Onsite

About The Position

Florida Urology Partners is seeking a highly professional, service-oriented New Patient Ambassador to serve as the first point of contact for patients seeking care. This role is critical to creating an exceptional patient experience and requires strong communication skills, attention to detail, and a commitment to excellence in healthcare service. The position is located in Hudson, Florida. The coordinator manages patient scheduling and coordination with accuracy, professionalism, and compassion, working closely with providers, clinical teams, and practice leadership to ensure a seamless patient onboarding and scheduling experience. The role includes handling inbound calls, coordinating appointments, communicating appointment and insurance requirements, supporting care coordination, maintaining accurate electronic medical record documentation, and complying with HIPAA and other applicable requirements. The position is based in a professional medical office setting. Florida Urology Partners offers eligible full-time employees a comprehensive benefits package that includes medical, dental, and vision coverage, retirement benefits, paid time off, and a complimentary YMCA membership.

Requirements

High school diploma or equivalent.
At least 2 years of experience in a medical office, patient access, scheduling, call center, or healthcare customer service environment.
Proficiency with E-Clinical Works (ECW).
Experience using insurance verification platforms.
Strong working knowledge of Microsoft Office Suite, including Word, Excel, Outlook, and Teams.
Excellent computer and data-entry skills with a high degree of accuracy.
Exceptional interpersonal, communication, and customer service skills.
Professionalism, maturity, and sound judgment in patient interactions.
Strong organizational skills and the ability to prioritize and manage multiple responsibilities.
Attention to detail and commitment to accuracy and follow-through.
Ability to work collaboratively in a fast-paced healthcare environment.
Commitment to delivering a concierge-level patient experience.
Ability to remain seated for extended periods during the workday.
Ability to lift and carry up to 20 pounds as needed.

Nice To Haves

Associate degree.
Experience with E-Clinical Works (ECW).
Experience with insurance verification and authorization processes.

Responsibilities

Serve as the primary point of contact for inbound patient calls.
Schedule, reschedule, and cancel appointments for new and established patients according to provider schedules and practice protocols.
Assess patient needs and route calls to clinical or administrative team members when necessary.
Coordinate appointments with providers and office staff to support scheduling efficiency and patient satisfaction.
Communicate professionally, courteously, and compassionately to deliver an exceptional patient experience.
Educate patients and caregivers about appointment preparation, insurance requirements, copayments, coinsurance responsibilities, and required documentation.
Build trust and rapport with patients while maintaining confidentiality and HIPAA compliance.
Serve as a knowledgeable resource for patients navigating the practice.
Ensure medical records, imaging, laboratory results, referrals, and supporting documentation are received and documented before appointments.
Perform insurance verification and authorization activities as assigned by practice leadership.
Maintain accurate and timely documentation of patient interactions and scheduling activities in the E-Clinical Works electronic medical record.
Collaborate with front desk leadership, clinical teams, and providers to resolve scheduling, authorization, and patient access issues.
Follow organizational policies, regulatory requirements, and patient privacy standards.
Escalate scheduling concerns, authorization delays, and operational issues to the Practice Administrator or designated leadership.