Patient Services Representative/ ASC Coordinator - 4 10s
About The Position
The Patient Services Representative (PSR) represents the face of Proliance Surgeons and serves as the first impression for patients and their loved ones. The PSR acts as a liaison for patient appointments, accommodation, and access to physicians. The role includes booking appointments and follow-ups, greeting patients, using appropriate medical terminology while verifying eligibility, processing information, and triaging acute scheduling problems with physicians and medical assistants. The schedule is Tuesday through Friday, 0600/0615–1630/1645, with a three-day weekend. The role is open to a 36-hour or 40-hour workweek, depending on the applicant’s preference.
Requirements
- High school diploma or equivalent.
- 1–2 years of experience in a medical clinic or surgical office; required.
- Experience with a busy front desk and strong multitasking and organizational skills.
- Superior customer service and strong interpersonal skills, including patience, composure, and cooperation.
- Adherence to safety, risk management, and precautionary procedures (OSHA/WISHA), including respect for confidentiality (HIPAA).
- Ability to use time efficiently and maintain quality, detail, accuracy, and completion.
- Willingness and ability to work varied hours and dependable attendance.
- Ability to remain objective and separate oneself personally from situations.
- Ability to adapt to change, delays, or unexpected events while maintaining a positive mindset.
- Clear oral and written communication.
- Ability to provide feedback to improve performance.
- Self-motivation and ability to work independently with little supervision, measure performance against standards, and overcome obstacles.
- Ability to prepare records according to detailed instructions.
- Ability to type with speed and accuracy.
Nice To Haves
- Experience with paper charts is ideal but not required.
Responsibilities
- Provide exemplary customer service in person and by phone.
- Greet and direct patients, vendors, and visitors.
- Follow established protocols to schedule appointments; check in and verify information for new and established patients; confirm insurance and referrals; and ensure consent forms and patient information are current in practice management and electronic medical record systems.
- Answer and screen calls using a multiline phone system; take messages; schedule appointments according to office policies; and direct calls and messages to appropriate staff or physicians.
- Identify payor source and verify insurance eligibility and financial status.
- Enter personal health and financial information accurately into the practice management system while complying with privacy laws.
- Assist patients with check-in and completion of paperwork or forms when needed.
- Proactively communicate appointment status, wait times, and cancellations or rescheduling.
- Review records for completeness, print necessary updates, and organize records.
- Review physician clinic schedules for accuracy.
- Collect and post co-pays, coinsurances, pre-payments, and account balances due.
- Coordinate with medical assistants and the clinical team to facilitate patient flow.
- Schedule appointments, conferences, and meetings in person as requested.
- Schedule interpreters for patient appointments as needed.
- Complete duties and assist others as directed.
- Follow policies introduced during onboarding, updated in real time, and outlined in the Associate Handbook.
Benefits
- Health coverage
- 401(k) with match
- Profit share
- Paid time off
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
