Traveling New Patient Coordinator

Dr Lane & Associates • Cary, NC

19d

About The Position

We are seeking a part-time Traveling New Patient Coordinator to support the Orthodontic department three days a week. The coordinator follows the Orthodontist to assist with new patient consultations and serves as the first point of contact for new Orthodontic patients. The role includes welcoming patients, explaining treatment options, coordinating care, and providing a smooth, professional experience across the Durham Miami and Cary St. Charles offices. The coordinator works in the Durham Miami office on Mondays and Wednesdays and in the Cary St. Charles office on Thursdays.

Requirements

• High School Diploma or GED.
• 1–2 years of dental experience.
• NC X-Ray Certification.
• Ability to lift up to 15–20 lbs.
• Exceptional customer service skills, organizational and planning abilities, communication skills, a professional appearance and demeanor, a patient-first mindset, and the ability to collaborate with team members.
• Proficiency with dental software and general computer applications.

Nice To Haves

• Orthodontic experience.

Responsibilities

• Conduct new patient consultations, including office tours, treatment and financial overviews, and taking initial records such as photos and X-rays.
• Schedule bonding, recall, maintenance, and follow-up appointments.
• Send patient and doctor correspondence.
• Prepare bonding contracts before bonding appointments.
• Review financial agreements and collect payments.
• Post payments, submit insurance claims, and set up auto-drafts.
• Maintain and manage patient reports and appointment confirmations.
• Monitor and respond to office emails.
• Support other administrative and clinical tasks as needed.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED