New Patient Coordinator

FLORIDA PHYSICIAN SPECIALISTS LLC • Jacksonville, FL

5d

About The Position

McIver Clinic is seeking a dependable, organized, and patient-focused New Patient Coordinator. The position coordinates new patient referrals and appointments, communicates with patients, and ensures referral and registration information is accurately documented. McIver Clinic has provided urological care in Jacksonville since 1921, with multiple locations throughout the greater Jacksonville area and more than 27 providers.

Requirements

• High school diploma or equivalent required.
• At least one year of medical office experience required.
• At least one year of customer service experience required.
• Proficiency with computers and electronic systems.

Nice To Haves

• Experience with electronic health records (EHR) and scheduling systems preferred.
• Previous experience processing referrals or working with insurance authorizations preferred.

Responsibilities

• Answer a high volume of incoming calls and assist patients with appointment scheduling.
• Process new patient referrals by entering demographics, referral information, diagnoses provided on referral documentation, insurance information, authorizations, and other required information accurately.
• Schedule, reschedule, and coordinate patient appointments according to provider availability, scheduling guidelines, and patient needs.
• Greet patients and assist with scheduling and registration needs.
• Collect and verify patient demographic and insurance information.
• Contact patients when appointments need to be rescheduled or additional information is required.
• Answer routine patient questions and provide accurate information about appointments and office procedures.
• Direct calls to appropriate departments and relay messages to staff as needed.
• Maintain accurate and timely patient records.
• Protect patient privacy and maintain confidentiality in accordance with HIPAA and organizational privacy standards.
• Provide professional and courteous service to patients, providers, and staff.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED