New Patient Coordinator

Beverly Hills Oncology Me•Beverly Hills, CA

12d•$23 - $30

About The Position

Beverly Hills Cancer Center is seeking a New Patient Coordinator to support the patient experience from the first inquiry through the intake process. The coordinator serves as the primary contact for prospective patients, coordinates scheduling and documentation, verifies insurance and authorizations, and works with clinical and administrative teams to facilitate timely, coordinated care. The role also supports front office operations and requires compassionate, professional communication and compliance with HIPAA and center policies.

Requirements

At least two years of experience in patient coordination, medical front office, scheduling, or healthcare administration.
Experience with insurance verification, prior authorizations, and medical terminology.
Excellent organizational, communication, and customer service skills.
Strong computer proficiency and EMR experience.
Ability to prioritize multiple tasks while maintaining attention to detail.

Nice To Haves

Bachelor's degree.
Oncology, imaging/radiology, or specialty medical practice experience.
Experience obtaining and reviewing medical records.
Spanish-speaking.

Responsibilities

Serve as the primary point of contact for new patient inquiries received by phone, email, online request, and physician referral.
Coordinate the complete new-patient intake process and provide a compassionate onboarding experience.
Schedule initial consultations and diagnostic appointments based on physician availability and clinical priorities.
Obtain, review, and organize outside medical records, pathology reports, imaging studies, laboratory results, and referral documentation before appointments.
Verify insurance eligibility and benefits, obtain required authorizations, and enter insurance information into the EMR.
Coordinate with referring physicians’ offices to ensure required documentation is received before patient visits.
Educate patients about appointment expectations, required documentation, and next steps.
Monitor new-patient scheduling for timely access to care and compliance with departmental protocols.
Collaborate with physicians, nursing staff, imaging, radiation oncology, infusion, laboratory, and ancillary departments to facilitate coordinated care.
Maintain accurate EMR documentation and create tasks as needed to support follow-up.
Provide customer service with empathy, professionalism, discretion, and strong communication.
Support front office operations by answering phones, greeting patients and visitors, directing calls, and assisting with administrative duties.
Comply with HIPAA regulations and Beverly Hills Cancer Center policies and procedures.