New Patient Coordinator

McIver Urological Clinic • Jacksonville, FL

5d

About The Position

McIver Clinic is a provider of urological care in Jacksonville, serving the greater Jacksonville area through multiple locations and more than 27 providers. The New Patient Coordinator coordinates new patient referrals, schedules appointments, communicates with patients, and ensures referral and registration information is accurately documented.

The role handles incoming calls, processes referral and patient information, coordinates appointments, supports patient registration, and maintains accurate records. It also requires protecting patient privacy in accordance with HIPAA and organizational privacy standards, and providing professional, courteous service to patients, providers, and staff.

Requirements

• High school diploma or equivalent required.
• At least one year of medical office experience required.
• At least one year of customer service experience required.
• Proficiency with computers and electronic systems.

Nice To Haves

• Experience with electronic health records (EHR) and scheduling systems.
• Previous experience processing referrals or working with insurance authorizations.

Responsibilities

• Answer a high volume of incoming calls and assist patients with appointment scheduling.
• Process new patient referrals by entering demographics, referral information, diagnoses provided on referral documentation, insurance information, authorizations, and other required information.
• Schedule, reschedule, and coordinate patient appointments according to provider availability, scheduling guidelines, and patient needs.
• Greet patients and assist with scheduling and registration needs.
• Collect and verify patient demographic and insurance information.
• Contact patients when appointments need to be rescheduled or additional information is required.
• Answer routine patient questions and provide accurate information regarding appointments and office procedures.
• Direct calls to appropriate departments and relay messages to staff as needed.
• Maintain accurate and timely patient records.
• Protect patient privacy and maintain confidentiality in accordance with HIPAA and organizational privacy standards.
• Provide professional and courteous service to patients, providers, and staff.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED