New Patient Coordinator
About The Position
The US Oncology Network is seeking a New Patient Coordinator to support the Revenue Cycle Department at Texas Oncology. This full-time remote position supports the clinic at 18707 Hardy Oak, Suite 320 in San Antonio, Texas, and applicants must currently reside in Texas. The typical schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Under direct supervision, the New Patient Coordinator handles new patient coordination activities, which may include account and insurance registration and scheduling patients for exams and procedures. The role maintains patient records, prepares forms, verifies information, and resolves routine and non-routine problems using standard procedures and established guidelines. The coordinator supports the US Oncology Compliance Program, including its Code of Ethics and Business Standards and Shared Values. The position serves as a liaison among referring providers, clinical teams, and new patients. It manages referrals through onboarding, collects and verifies patient and insurance information, investigates eligibility and benefits, ensures records are complete and accurate, and coordinates appointments and patient communications. The role also supports compliance with healthcare regulations and accreditation standards, including HIPAA.
Requirements
- High school diploma or equivalent.
- Experience with Microsoft Office products, including Outlook, Word, Teams, and Excel.
- Knowledge of healthcare workflows and referral management best practices.
- Proficiency with medical terminology and insurance benefits and eligibility verification.
- Must successfully complete required onboarding courses and on-demand training within 45 days of occupying the position.
- Must currently reside in Texas.
Nice To Haves
- Two years of patient access and/or referral management experience in healthcare, preferably with progressive responsibility, or an equivalent combination of education and work experience.
- Knowledge of multiple practice management system (PMS) and electronic health record (EHR) platforms.
Responsibilities
- Serve as a liaison between referring providers, clinical teams, and new patients to coordinate care accurately and compassionately.
- Manage the new patient referral process in accordance with departmental standards.
- Assess patient needs and prioritize or triage referrals based on clinical urgency.
- Follow up with referring providers to obtain missing medical records, diagnostic results, and other required documentation.
- Collect and verify patient demographic, insurance, and referral information.
- Create and update patient accounts in the practice management system.
- Conduct insurance eligibility and benefit investigations.
- Communicate appointment time, location, directions, and preparation instructions to patients.
- Distribute and review new patient paperwork and educational resources.
- Maintain and adjust physician schedules to accommodate new patients.
- Collaborate with clinical and administrative teams on scheduling needs and rescheduling requests.
- Accurately document and update patient records in designated systems.
- Review and validate medical record completeness during registration.
- Escalate complex or time-sensitive issues to the appropriate department or supervisor.
- Follow organizational policies, healthcare regulations, and accreditation standards, including HIPAA.
- Support additional duties as assigned and seek opportunities to improve the patient experience.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
