Patient Coordinator Jobs

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Medical Receptionist (Patient Coordinator) - Full-Time, Benefits Offered

Associated Retinal Consultants•Traverse City, MI
•Onsite

About The Position

The Patient Coordinator serves as the first point of contact for patients and helps set the tone for their visit through excellent patient care. The role also handles administrative responsibilities that support a smooth patient check-in and check-out experience. The position is based in Traverse City, Michigan, and may require travel to multiple work locations with minimal notice.

Requirements

  • High school diploma or GED.
  • At least one year of related experience and/or training, or an equivalent combination of education and experience.
  • Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
  • Ability to interact courteously and professionally with employees at all levels.
  • Desire to gain industry knowledge and training.
  • Demonstrated initiative in accomplishing practice goals.
  • Ability to grow, adapt, and accept change.
  • Ability to foster a positive, team-oriented, patient-focused work environment.
  • Commitment to work more than 40 hours when needed to meet business needs.
  • Reliable transportation that allows travel to multiple work locations with minimal notice.
  • No licenses or credentials are required.

Responsibilities

  • Provide exceptional customer service during in-person and telephone interactions with patients.
  • Greet patients promptly and professionally, and thank them when they leave.
  • Answer external and internal phone calls and provide prompt, courteous service.
  • Respect patients’ time and the doctors’ schedules by practicing urgency.
  • Manage patient flow in the office.
  • Know common fees for visits and collect the correct payments.
  • Complete daily reconciliations, close out the day, and count down the cash drawer.
  • Perform general office duties and cleaning as assigned by the manager.

Benefits

  • Medical insurance
  • Vision insurance
  • Dental insurance
  • Life insurance
  • 401(k)
  • Employer 401(k) matching
  • Paid time off
  • Paid holidays
  • Paid maternity leave
  • Competitive base pay
  • Employee discounts

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