Dental Patient Care Coordinator

Affordable Dentures & Implants • San Diego, CA

4d

About The Position

Affordable Dentures & Implants is seeking a compassionate, organized Dental Patient Care Coordinator to serve as the first point of contact for patients and support the practice’s dentists, dental assistants, and laboratory team. The role focuses on creating an exceptional patient experience while coordinating dental care and supporting daily office operations in a fast-paced dental practice.

The coordinator welcomes patients, manages appointments and patient communications, helps patients understand treatment plans and financial responsibilities, and maintains accurate patient and financial records. The position also coordinates communication among patients and the clinical and laboratory teams to help ensure efficient patient flow.

Requirements

• High school diploma or equivalent required.
• Experience in treatment coordination, patient scheduling, or patient services.
• Knowledge of dental insurance verification, benefit breakdowns, claims, and predeterminations.
• Experience discussing treatment estimates, patient financing, and payment arrangements.
• Familiarity with dental practice management software such as Dentrix, Eaglesoft, Open Dental, Curve Dental, or similar.
• Experience maintaining patient records and scheduling within a dental practice.
• Strong customer service, communication, and problem-solving skills.
• Ability to multitask in a fast-paced dental office while maintaining accuracy and professionalism.
• Friendly, professional, and compassionate demeanor.
• Detail-oriented and highly organized.
• Comfortable managing multiple priorities.
• Passion for delivering exceptional patient experiences.
• Dependable, motivated, and eager to grow within a successful dental practice.

Nice To Haves

• Previous experience in a dental office, oral surgery, prosthodontic, periodontic, orthodontic, or other healthcare practice.
• Dentrix experience.
• Bilingual abilities.

Responsibilities

• Welcome patients and provide a warm, professional first impression.
• Manage patient check-in, check-out, appointment scheduling, confirmations, and recalls.
• Verify dental insurance benefits and eligibility, and handle pre-authorizations when applicable.
• Prepare and review dental treatment plans with patients.
• Explain treatment recommendations, estimated patient financial responsibility, and financing options.
• Collect co-pays, payments, and outstanding balances while maintaining accurate financial records.
• Maintain accounts receivable and assist with patient billing and collections.
• Answer multi-line phones and respond to patient questions about appointments, treatment, insurance, and payments.
• Maintain accurate electronic dental records, patient charts, consent forms, and HIPAA-compliant documentation.
• Coordinate communication between patients, dentists, dental assistants, and laboratory staff.
• Support daily office operations to ensure efficient patient flow.

Benefits

• Opportunities for career growth and professional development.
• Opportunity to make a meaningful impact by helping patients restore their smiles and confidence.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED