Dental Patient Care Coordinator

Affordable Dentures & Implants•West Saint Paul, MN

About The Position

Affordable Dentures & Implants - West St Paul is seeking a compassionate, organized Dental Patient Care Coordinator to serve as the first point of contact for patients. The role supports dentists, dental assistants, and on-site laboratory professionals in delivering tooth replacement care and an exceptional patient experience. The coordinator helps patients navigate dental care, treatment recommendations, insurance, and payment options while supporting efficient daily practice operations. The position is suited to someone with dental or healthcare front-office experience who enjoys building patient relationships, coordinating care, and working in a fast-paced dental practice. Career growth and professional development opportunities are mentioned.

Requirements

High school diploma or equivalent required.
Experience in treatment coordination, patient scheduling, or patient services.
Knowledge of dental insurance verification, benefit breakdowns, claims, and predeterminations.
Experience discussing treatment estimates, patient financing, and payment arrangements.
Familiarity with dental practice management software such as Dentrix, Eaglesoft, Open Dental, Curve Dental, or similar.
Experience maintaining patient records and scheduling within a dental practice.
Strong customer service, communication, and problem-solving skills.
Ability to multitask in a fast-paced dental office while maintaining accuracy and professionalism.
Friendly, professional, and compassionate demeanor.
Detail-oriented and highly organized.
Comfort managing multiple priorities.
Passion for delivering exceptional patient experiences.
Dependable, motivated, and eager to grow within a successful dental practice.

Nice To Haves

Previous experience in a dental office, oral surgery, prosthodontic, periodontic, orthodontic, or other healthcare practice is preferred.
Dentrix experience is preferred.
Bilingual candidates are encouraged to apply.

Responsibilities

Welcome patients and provide a warm, professional first impression.
Manage patient check-in and check-out, appointment scheduling, confirmations, and recalls.
Verify dental insurance benefits and eligibility and handle pre-authorizations when applicable.
Prepare and review dental treatment plans with patients.
Explain treatment recommendations, estimated patient financial responsibility, and financing options.
Collect co-pays, payments, and outstanding balances while maintaining accurate financial records.
Maintain accounts receivable and assist with patient billing and collections.
Answer multi-line phones and respond to patient questions about appointments, treatment, insurance, and payments.
Maintain accurate electronic dental records, patient charts, consent forms, and HIPAA-compliant documentation.
Coordinate communication among patients, dentists, dental assistants, and laboratory staff.
Support daily office operations to ensure efficient patient flow.