Dental Patient Care Coordinator

Affordable Dentures & Implants • Katy, TX

4d

About The Position

Affordable Dentures & Implants is seeking a compassionate, organized Dental Patient Care Coordinator to serve as the first point of contact for patients. The coordinator helps provide an exceptional patient experience while supporting dentists, dental assistants, and laboratory staff in delivering tooth replacement care. The role combines patient relationship-building, dental care coordination, and support for daily practice operations.

Requirements

• High school diploma or equivalent.
• Experience in treatment coordination, patient scheduling, or patient services.
• Knowledge of dental insurance verification, benefit breakdowns, claims, and predeterminations.
• Experience discussing treatment estimates, patient financing, and payment arrangements.
• Familiarity with dental practice management software and experience maintaining patient records and scheduling within a dental practice.
• Strong customer service, communication, and problem-solving skills.
• Ability to multitask in a fast-paced dental office while maintaining accuracy and professionalism.

Nice To Haves

• Previous experience in a dental office, oral surgery, prosthodontic, periodontic, orthodontic, or other healthcare practice.
• Experience with Dentrix, which is preferred, or Eaglesoft, Open Dental, Curve Dental, or similar software.
• Bilingual ability.

Responsibilities

• Welcome patients and provide a warm, professional first impression.
• Manage patient check-in and check-out, appointment scheduling, confirmations, and recalls.
• Verify dental insurance benefits and eligibility, and handle pre-authorizations when applicable.
• Prepare and review dental treatment plans with patients.
• Explain treatment recommendations, estimated patient financial responsibility, and financing options.
• Collect co-pays, payments, and outstanding balances while maintaining accurate financial records.
• Maintain accounts receivable and assist with patient billing and collections.
• Answer multi-line phones and respond to questions about appointments, treatment, insurance, and payments.
• Maintain accurate electronic dental records, patient charts, consent forms, and HIPAA-compliant documentation.
• Coordinate communication between patients, dentists, dental assistants, and laboratory staff.
• Support daily office operations to ensure efficient patient flow.

Benefits

• Opportunities for career growth and professional development.
• Opportunity to make a meaningful impact by helping patients restore their smiles and confidence.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED