Patient Coordinator

SportsMed Physical Therapy • Union, NJ

20d • $20 - $24

About The Position

SportsMed Physical Therapy is seeking a Patient Coordinator to support front desk operations at its outpatient physical therapy centers in Northern New Jersey. The role assists patients and visitors, manages appointments and insurance verification and authorization, and ensures information is entered accurately and on time. The Patient Coordinator also supports the team in meeting office goals and contributes to a welcoming, patient-friendly environment. The position offers career growth opportunities.

Requirements

• Ability to work in a fast-paced environment.
• Multitasking skills and flexibility.
• Professional telephone skills and excellent customer service skills.
• Strong time management and organizational skills.
• Attention to detail and focus on quality.
• Computer skills, including experience with EMR systems, Microsoft Excel, and Microsoft Outlook.
• Professionalism.
• Experience in a physical therapy environment, medical office, or hospitality setting with a strong emphasis on customer service.

Nice To Haves

• Bilingual Spanish.

Responsibilities

• Welcome patients and visitors in person and by telephone, and answer or refer inquiries.
• Schedule and reschedule appointments to support patient satisfaction, provider time, and treatment room utilization.
• Complete insurance verifications and obtain authorizations.
• File and retrieve patient records to ensure treatment information is available.
• Keep appointments on schedule by notifying providers of patient arrivals, reviewing service delivery against the schedule, and communicating service delays.
• Maintain patient accounts by obtaining, recording, and updating personal and financial information.
• Record and update financial information, record and collect patient charges, control credit extended to patients, and file, collect, and expedite third-party claims.
• Protect patients’ rights by maintaining confidentiality of personal and financial information.
• Maintain operations by following policies and procedures and reporting needed changes.
• Contribute to the team by accomplishing related tasks.

Benefits

• Competitive pay based on experience and added value.
• Medical benefits.
• Life and disability insurance.
• Paid time off (PTO) and sick time.
• Paid holidays.
• 401(k) with a 4–8% match based on tenure.
• Career growth opportunity.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed