Patient Care Coordinator Supervisor

HUDSON PHYSICIANS SC•Hudson, WI

6d•Onsite

About The Position

The Patient Care Coordinator (PCC) Supervisor is a working supervisor who assists the PCC Manager with daily department operations. The role provides leadership and support to PCC staff, coordinates provider scheduling, promotes efficient workflows and consistent departmental performance, and serves as a key communication resource. The supervisor also performs Patient Care Coordinator duties as needed to maintain workflow continuity, meet scheduling needs, and ensure excellent patient service. The position is full-time in a standard office environment in Hudson, Wisconsin. Work may involve interruptions, imposed deadlines, and frequent problem-solving. Physical demands include sitting for several hours, repetitive phone and keyboard use, and lifting or carrying supplies averaging 15 pounds, while following the ergonomic recommendations of the position.

Requirements

High school diploma or equivalent.
At least one year of experience in a clinical setting with scheduling and registration experience.
Ability to work independently and communicate well with providers.
Excellent verbal and written communication skills.
Knowledge of medical terminology and healthcare insurance.
Knowledge of PC, Windows, and Microsoft Office.
Ability to multitask.

Nice To Haves

Post-secondary education and/or training in a healthcare setting.

Responsibilities

Monitor PCC work areas daily and provide support as needed.
Provide daily work direction and problem-solving support to the PCC team.
Oversee PCC staff scheduling and training.
Facilitate new-hire orientation and assist with staff recruitment.
Conduct PCC staff performance reviews.
Review and approve staff timecards.
Develop and maintain provider schedules and templates.
Monitor and track scheduling and pre-registration discrepancies.
Support PCC scheduling and pre-registration activities.
Provide input for the departmental budget.
Assist with the development of policies and procedures.
Coordinate and conduct monthly PCC staff meetings.
Participate in interdepartmental informational meetings.
Perform Patient Care Coordinator duties as needed to maintain workflow continuity and meet scheduling needs.
Perform additional duties as assigned.
Remain punctual, reliable, and available for late coverage if applicable.
Maintain a positive and respectful attitude while supporting the clinic’s vision.
Work effectively under pressure in a fast-paced environment.
Maintain a neat and well-groomed professional appearance.
Remain flexible and adapt to changes in work priorities and procedures.
Interact positively with interdisciplinary team members.
Maintain confidentiality of information acquired through employment.
Establish and maintain positive working relationships with patients, providers, internal personnel, and personnel from outside facilities.
Follow clinic emergency and safety protocols and attend mandatory meetings.
Abide by clinic protocols, ergonomic recommendations, and OSHA standards.
Adhere to the clinic’s philosophy and provide comprehensive care according to a patient-centered healthcare clinic.