Patient Care Coordinator

Benchmark Physical Therapy • Sanford, NC

10d • Onsite

About The Position

BenchMark Physical Therapy, a brand partner of Upstream Rehabilitation, is seeking a Patient Care Coordinator to join its clinic team in Sanford, North Carolina. This entry-level office role maintains pleasant, consistent clinic operations and supports clinic growth through effective practice management and patient intake. The coordinator works with the Clinic Director to carry out efficient procedures and support Upstream Rehabilitation’s mission, vision, and values. The role involves welcoming patients and visitors, scheduling referrals and visits, verifying insurance, collecting payments, handling clinic documentation and records, and maintaining an organized front office. The coordinator uses multiple computer programs and office equipment, and may work additional hours or attend special events as needed. The position operates during normal business hours Monday through Friday, with a minimum expectation of 40 hours per week. It is subject to indoor environmental conditions and is primarily sedentary, with occasional light physical activity. Reasonable accommodations may be made to enable associates with disabilities to perform essential job functions, absent undue hardship.

Requirements

• High school diploma or equivalent.
• Communication skills and ability to relate well to Business Office and Field leadership.
• Ability to multitask, maintain organizational detail, meet deadlines, and work with little to no supervision.
• Efficient time-management and presentation skills as a member of a team.
• Ability to perform the essential functions of the position satisfactorily, with reasonable accommodations where applicable.

Responsibilities

• Greet everyone entering the clinic in a friendly and welcoming manner and create an inviting clinic atmosphere.
• Schedule new referrals received by fax or telephone from patients and physician offices, and convert referrals into evaluations.
• Schedule patient visits and make welcome calls.
• Verify patient insurance coverage and collect all payments due at the time of service.
• Monitor and influence the patient arrival rate by creating a great customer experience.
• Maintain an orderly and organized front office workspace.
• Manage the schedule efficiently, route documents, manage non-clinical documentation, and manage deposits.
• Manage personal overtime and monitor caseload, discharge candidates, progress notes, and insurance reporting.
• Monitor clinic inventory.
• Attend required training with Territory Field Trainers for Raintree and other business process updates.
• Complete quarterly compliance training.
• Perform other duties as assigned.

Benefits

• Annual paid Charity Day to support a cause meaningful to the employee.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Short-term disability insurance.
• Long-term disability insurance.
• Three weeks of paid time off.
• Paid holidays.
• 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED