Patient Care Coordinator
About The Position
BenchMark Physical Therapy, a brand partner of Upstream Rehabilitation, is seeking a Patient Care Coordinator (PCC-I) for its clinic in Sanford, North Carolina. This entry-level office role supports clinic growth by maintaining pleasant and consistent daily operations, managing practice procedures and patient intake, and working with the Clinic Director to ensure efficient clinic processes. The coordinator supports Upstream Rehabilitation’s mission, vision, and values and contributes to a welcoming patient experience. The position operates Monday through Friday during normal business hours and requires at least 40 hours per week. Special events may occasionally require evening or weekend attendance, and additional hours may be needed. The work takes place indoors in a clinic office environment, with exposure to typical indoor noise and protection from weather but not necessarily from temperature changes. Work is primarily sedentary and involves frequent computer and office-equipment use, repetitive typing, and regular communication with associates. Occasional light lifting, carrying, pushing, or pulling may be required.
Requirements
- High school diploma or equivalent.
- Communication skills and the ability to relate well to Business Office and Field leadership.
- Ability to multitask, maintain organizational detail, and meet deadlines.
- Ability to work with little to no supervision.
- Efficient time-management and presentation skills as a member of a team.
- Ability to perform the essential functions of the position, with reasonable accommodations if needed and absent undue hardship.
Responsibilities
- Greet everyone entering the clinic in a friendly and welcoming manner and help create an inviting clinic atmosphere.
- Schedule new referrals received by fax or telephone from patients and physician offices, and convert referrals into evaluations.
- Schedule patient visits and make welcome calls.
- Verify patients’ insurance coverage and collect payments due at the time of service.
- Monitor and influence the arrival rate by creating a positive customer experience.
- Manage the schedule efficiently and handle document routing and non-clinical documentation.
- Manage personal overtime and deposits.
- Manage caseload, discharge candidates, progress notes, and insurance reporting.
- Monitor clinic inventory.
- Attend required training with Territory Field Trainers for Raintree and other business-process updates.
- Complete quarterly compliance training.
- Maintain an orderly and organized front-office workspace and perform other duties as assigned.
Benefits
- Annual paid Charity Day to give back to a cause meaningful to you.
- Medical, dental, vision, life, short-term disability, and long-term disability insurance.
- Three weeks of paid time off plus paid holidays.
- 401(k) with company match.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
