Patient Services Coordinator I

Illinois Bone and Joint Institute LLC•Bourbonnais, IL

7h•$17 - $22•Onsite

About The Position

IBJI is seeking a professional, adaptable, and positive Patient Services Coordinator I for its Bourbonnais office. The role delivers patient-centered customer service and supports IBJI teams through accurate registration, effective patient scheduling, and other office duties that contribute to a positive patient experience and team atmosphere. The position involves frequent public interaction in a fast-paced office environment and requires professionalism, a team-supportive attitude, and availability for evenings and rotating Saturdays. The schedule must also remain flexible to meet changing practice needs.

Requirements

High school diploma or equivalent.
At least one year of experience in a customer service role.
Experience with electronic health records (EHR).
Ability to handle highly confidential, sensitive, and non-routine information.
Familiarity with scheduling and rearranging appointments.
Good working knowledge of Microsoft Office and Windows-based computer applications.
Knowledge of insurance payers and eligibility.
Ability to work as a team player in a fast-paced environment.
Ability to work a flexible schedule as needed, including evening availability and rotating Saturday shifts.
Neat, professional appearance.
Strong written and verbal communication skills.
Results-oriented approach and concern for appropriate process.
Willingness to attend and successfully complete ongoing training required to maintain responsibilities.

Nice To Haves

Medical office experience preferred.
Epic experience preferred.
Knowledge of medical terminology preferred.

Responsibilities

Welcome patients and visitors and provide high-quality customer service.
Prepare paperwork to support efficient operations and customer service.
Answer general inquiries.
Schedule appointments and rearrange appointments as needed.
Handle phone reception, patient triage, and escalation to appropriate staff.
Complete registration and pre-registration, including reviewing patient demographics and insurance and advising patients about necessary documents.
Perform patient check-in and check-out procedures.
Manage patient charts.
Collect and post patient responsibility payments, including copays and deductibles.
Verify insurance and manage referrals as required.
Maintain a clean and safe work environment.
Perform other office duties as assigned.

Benefits

Medical insurance for benefit-eligible employees (30+ hours a week).
Dental insurance for benefit-eligible employees (30+ hours a week).
Vision insurance for benefit-eligible employees (30+ hours a week).
Life and AD&D insurance for benefit-eligible employees (30+ hours a week).
Long- and short-term disability for benefit-eligible employees (30+ hours a week).
401(k) program with company match and profit sharing.
Wellness program.
Health savings accounts.
Flexible savings accounts.
ID protection plan.
Accident, critical illness, and hospital benefits.
Paid holidays.
Paid time off.
Positive team environment and management commitment to employee success.
Opportunity to gain experience in front office business operations.
Career growth opportunities.
Opportunity to support communities through IBJI Cares.