Dental Patient Coordinator/Front Desk

Seva Dental Team•Toledo, OH

18d

About The Position

Toledo Dental Team, part of Seva Dental Team, is hiring a full-time Patient Relations Coordinator to manage front-office operations and help patients feel welcomed, cared for, and confident throughout their visit. The coordinator serves as the first point of contact and a central hub for the office, supporting a smooth patient experience from check-in through check-out and helping patients leave with clarity and their next visit scheduled. The role requires strong organization, clear communication, comfort with dental front-office workflows, and the ability to stay composed in a busy environment.

Requirements

Strong computer skills and confidence learning systems quickly.
Ability to multitask in a fast-paced environment.
Professional, positive, service-focused attitude.
Team player who works well with others.
At least 2 years of experience in a direct customer-facing role.
Experience with insurance verification, posting insurance, and EOBs required.

Nice To Haves

Dental office experience preferred.
Familiarity with dental practice management software is a plus.

Responsibilities

Answer patient calls throughout the day.
Schedule and confirm appointments.
Check patients in and out.
Verify patient insurance benefits and eligibility before appointments.
Review and document patient financial and insurance responsibilities with 100% accuracy.
Collect payments for services performed and past-due balances.
Manage the daily patient schedule.
Contact patients who are due for treatment or hygiene visits.
Use scheduling tools to fill cancellations and past-due appointments.
Follow up on outstanding and past insurance claims as needed.
Post insurance payments and EOBs accurately.
Support the team during morning huddles and throughout the day.