Dental Patient Coordinator/Front Desk
About The Position
The Dental Patient Coordinator/Front Desk team member is one of the first people patients interact with and helps create a welcoming experience from the moment they call or arrive. This role supports the smooth operation of a busy dental office by assisting patients, managing appointments and records, and supporting the dental team with administrative tasks. The position is suited to someone who is personable, organized, dependable, patient-focused, and comfortable working collaboratively. Dental office experience, dental insurance knowledge, and Dentrix experience are welcome but not required; candidates who are eager to learn and grow are encouraged to apply.
Requirements
- Friendly, professional, and customer-service-oriented personality.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to multitask, prioritize responsibilities, and stay organized in a busy environment.
- Reliability, punctuality, and a positive, team-focused attitude.
- Basic computer skills and ability to learn office software and systems.
- Ability to communicate effectively in English.
Nice To Haves
- Previous dental office or dental front desk experience.
- Knowledge of dental insurance, eligibility verification, and patient billing.
- Experience with Dentrix dental software.
- Spanish-speaking ability.
Responsibilities
- Welcome patients with a warm, friendly, and professional attitude.
- Check patients in and out efficiently while maintaining accurate records.
- Schedule, confirm, cancel, and reschedule appointments.
- Verify patient insurance eligibility and update insurance information.
- Collect co-payments and other applicable patient payments.
- Answer incoming calls, assist patients with questions, and direct calls to the appropriate team members.
- Communicate with patients regarding appointments, follow-ups, and treatment visits.
- Maintain accurate patient information, scan documents, and handle dental records confidentially in accordance with HIPAA requirements.
- Help coordinate patient transportation when needed.
- Support the dental team with daily administrative tasks and special projects.
- Keep the front desk and reception area clean, organized, and welcoming.
- Follow office procedures and applicable HIPAA, OSHA, and infection control guidelines.
- Work collaboratively with the team to provide an outstanding patient experience.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
