Dental Front Desk Coordinator

Advanced Dental Center Inc • Louisville, KY

4d • $17 - $20

About The Position

Advance Dental Center is hiring a full-time Dental Front Desk Coordinator at its St. Matthews location. The coordinator creates a welcoming first impression for patients and serves as a liaison between patients and the back-office team. The role handles scheduling, insurance verification, treatment-plan conversations, and payment workflows to support positive patient experiences and ongoing relationships. The position reports to the Office Manager.

Requirements

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Ability to multitask in a fast-paced environment.
• Strong computer skills.
• HIPAA awareness and commitment to patient confidentiality.
• Organized, self-directed, and team-oriented.
• Warm, patient-first attitude.
• Ability to sit for extended periods in a typical office environment.

Nice To Haves

• Previous dental front-office experience is strongly preferred.
• Open Dental experience is a plus.

Responsibilities

• Greet patients warmly and build rapport as they arrive.
• Respond promptly to phone calls, voicemails, texts, and emails.
• Check patients in and out for scheduled appointments.
• Verify upcoming appointments by phone, text, and email.
• Review the daily schedule for opportunities to convert appointments, unconfirmed visits, outstanding balances, and signed treatment plans requiring follow-up.
• Build the schedule through proactive phone, text, and email outreach.
• Maintain and update patient profiles in Open Dental.
• Explain treatment plans, estimated insurance coverage, and warranty options to patients.
• Verify dental insurance benefits and collect copays before appointments.
• Present the Dental Saver Discount Plan to uninsured patients.
• Prepare end-of-day reports.
• Ensure required documentation is on file before each appointment.
• Keep reception and front-desk areas clean and welcoming.

Benefits

• Competitive hourly pay plus a monthly bonus program.
• Health and vision insurance.
• Free dental care for the employee and a family discount.
• 401(k) with company match.
• PTO for full-time team members and paid holidays.
• Continuing education, training, and a job-growth plan.
• Tuition discount with Sullivan University.
• Employee referral bonus.
• Employee recognition program.
• Philanthropy program rooted in the Louisville community.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED