Dental Front Desk Coordinator

Seva Dental Team•Grand Rapids, MI

About The Position

Grand Rapids Dental Team, part of Seva Dental Team, is hiring a full-time Patient Relations Coordinator (PRC) to support the dental office’s front desk and patient experience. The PRC serves as the first point of contact for patients and helps the office run smoothly, welcoming patients and supporting them from check-in through check-out. The role works Monday and Tuesday from 8:00 a.m. to 5:00 p.m., Wednesday from 8:00 a.m. to 4:00 p.m., and Thursday from 7:00 a.m. to 2:00 p.m. Fridays are off. The position includes patient scheduling and communications, insurance and financial documentation, payment collection and posting, claims follow-up, and coordination with the team.

Requirements

Strong computer skills and confidence learning systems quickly.
Ability to multitask in a fast-paced environment.
Professional, positive, service-focused attitude.
Ability to work well with others as a team player.
At least 2 years of experience in a direct customer-facing role.
Experience with insurance verification, posting insurance payments, and EOBs.

Nice To Haves

Dental office experience is preferred.
Familiarity with dental practice management software is a plus.

Responsibilities

Answer patient calls throughout the day.
Schedule and confirm appointments.
Check patients in and out.
Verify patient insurance benefits and eligibility before appointments.
Review and document patient financial and insurance responsibility accurately.
Collect payments for services performed.
Manage the daily patient schedule.
Contact patients due for treatment or hygiene visits.
Use scheduling tools to fill cancellations and past-due appointments.
Follow up on outstanding and past insurance claims as needed.
Post insurance payments and EOBs accurately.
Collect past-due balances.
Support the team during morning huddles and throughout the day.
Help create an excellent patient experience and keep the front office organized and on track.