Associate Patient Care Coordinator

UnitedHealth Group • Torrance, CA

9h • $16 - $29 • Onsite

About The Position

The Associate Patient Care Coordinator performs general clinic office functions that support efficient and effective patient care. Duties include patient registration, insurance verification, collecting applicable co-insurance and co-payments, scheduling diagnostic and follow-up appointments, and answering phones. The role is based at 2200 Sepulveda Blvd, Torrance, CA 90501, and is scheduled Monday through Friday from 8:00 AM to 5:00 PM.

Requirements

• High school diploma or GED.
• At least 1 year of Microsoft Office experience.
• At least 6 months of customer service experience.

Nice To Haves

• At least 1 year of experience in a medical office or medical environment.
• At least 1 year of data entry experience.
• Previous experience with medical insurance.
• ICD-10 and CPT coding experience.
• Prior experience with EMR computer applications.
• Working knowledge of medical terminology.
• Working knowledge of general office procedures.

Responsibilities

• Provide exceptional service to all customers.
• Greet patients as they arrive and manage wait times.
• Complete check-in and check-out tasks, including insurance verification and copying required documents.
• Collect co-payments and issue receipts.
• Process walk-in patients and visitors.
• Answer phones and schedule appointments as necessary, verifying the correct visit type and primary care provider.
• Redirect calls as appropriate, assist callers with questions or concerns, and take messages as needed.
• Maintain medical records, including filing and scanning records and preparing them for the schedule.
• Scan and/or file correspondence, process medical-record release requests, and maintain appropriate logs.
• Keep the waiting room clean, communicate pertinent information to patients, and ensure all patients have been assisted.
• Work with back-office staff to ensure smooth patient flow.
• Resolve service issues and complaints, deferring to appropriate management or clinical personnel when necessary.
• Assist co-workers and team members with duties when requested, including floating to other areas.
• Establish and maintain effective working relationships with patients, employees, and the public.
• Perform other related duties as assigned.

Benefits

• Paid time off accruing from the first pay period and 8 paid holidays.
• Medical plan options and participation in a Health Spending Account or Health Savings Account.
• Dental, vision, life and AD&D insurance, and short-term and long-term disability coverage.
• 401(k) savings plan.
• Employee stock purchase plan.
• Education reimbursement.
• Employee discounts.
• Employee Assistance Program.
• Employee referral bonus program.
• Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
• Performance rewards and incentive and recognition programs.
• Development opportunities for other roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED