Associate Patient Care Coordinator
About The Position
The Associate Patient Care Coordinator supports a positive and compassionate patient experience by assisting patients and providers with appointments and general inquiries, both in person and by phone. The role includes answering approximately 60–80 inbound calls per day, scheduling appointments, verifying insurance eligibility, obtaining required authorizations, registering patients, and collecting payments. The coordinator works with clinical staff to coordinate patient flow and resolve questions or concerns. The position is based at 1601 W Hebron Pkwy, Carrollton, Texas 75010, with work hours Monday through Friday, 8:00 a.m. to 5:00 p.m.
Requirements
- High school diploma or GED.
- At least 1 year of customer service experience.
- Basic proficiency in Microsoft Office.
Nice To Haves
- Previous experience with an EMR system.
Responsibilities
- Answer inbound calls from patients and providers about appointments and general inquiries, approximately 60–80 calls per day.
- Greet and assist patients in person and by phone, providing a positive and compassionate patient experience.
- Schedule appointments, verify insurance eligibility, and obtain required authorizations.
- Register patients by accurately collecting and updating demographic, insurance, and medical information.
- Collect co-pays and outstanding balances and explain billing and payment options.
- Communicate with clinical staff to coordinate patient flow and resolve questions or concerns.
- Perform other duties as assigned.
Benefits
- Paid time off accrued beginning with the first pay period.
- 8 paid holidays.
- Medical plan options.
- Health Spending Account or Health Savings Account participation.
- Dental insurance.
- Vision insurance.
- Life and AD&D insurance.
- Short-term disability coverage.
- Long-term disability coverage.
- 401(k) savings plan.
- Employee Stock Purchase Plan.
- Education reimbursement.
- Employee discounts.
- Employee Assistance Program.
- Employee Referral Bonus Program.
- Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
- Performance rewards and incentive and recognition programs.
- Equity stock purchase and 401(k) contribution, subject to eligibility requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
