Associate Patient Care Coordinator

UnitedHealth Group•Lake Success, NY

2d•$16 - $29•Onsite

About The Position

Optum NY/NJ is seeking a friendly, patient-focused, detail-oriented Associate Patient Care Coordinator to join its team in Lake Success, New York. The coordinator completes established processes and protocols, works cooperatively with the care team, delivers excellent customer service, follows Lean processes, and supports the team in meeting financial, clinical, and service goals. This position supports patient care through front-desk services, appointment and procedure scheduling, insurance verification, referral documentation, patient follow-up, and care coordination. The coordinator helps maintain work queues and in-basket messages, supports continuity of care through scheduling and tracking systems, and communicates with patients, families, care-team members, and other health professionals. The role also involves following administrative and employee policies, maintaining patient confidentiality, complying with HIPAA and OSHA requirements, cross-training, and helping at other locations when needed. The position is based at 2 Ohio Drive, Suite 200, Lake Success, NY 11042. It is scheduled for 37.5 hours per week, with hours determined by the supervisor and subject to change based on business needs. The posted schedule includes weekday shifts and rotating Saturday and Sunday morning shifts. The hourly pay range is $16.00–$29.00, based on factors including local labor markets, education, work experience, and certifications. Benefits are subject to eligibility requirements.

Requirements

High school diploma or GED.
Intermediate computer proficiency, including the ability to multitask across applications such as Microsoft Outlook, Excel, and Word.
At least 1 year of customer service experience.
Ability to work a flexible 37.5-hour work week.
Ability to work independently and demonstrate good judgment and accountability.
Ability to work well with health care providers.
Strong organizational and time-management skills.
Ability to multitask and prioritize tasks to meet deadlines.
Ability to work under pressure in a fast-paced environment.
Excellent verbal and written communication skills, including the ability to convey and interpret information clearly.
Candidates must pass a drug test before beginning employment.

Nice To Haves

Experience working with an electronic health record (EPIC).
Knowledge of medical terminology.
Knowledge of insurance carriers and managed care plans.
At least 1 year of experience in a medical office performing duties such as scheduling appointments, checking patients in and out, verifying insurance, collecting co-pays, and maintaining medical records.

Responsibilities

Greet patients, family members, and guests in a friendly manner.
Obtain accurate, up-to-date patient information, including name, address, and insurance information.
Verify insurance on the date of service.
Schedule appointments and procedures in an organized and efficient manner.
Answer incoming and outgoing telephone calls promptly and courteously.
Follow payment security policies and procedures according to Optum Medical guidelines.
Maintain work queue lists and complete pending actions, such as referrals and appointment scheduling.
Maintain in-basket messages.
Check patients in and out.
Complete referral documentation promptly.
Provide timely, courteous follow-up services, including scheduling specialist and follow-up appointments and obtaining lab results or specialist reports.
Follow Optum employee policies identified via Sparq.
Work cohesively with colleagues to achieve team goals.
Participate in planning, coordinating, and implementing care with the multidisciplinary team in accordance with the Plan of Care.
Support continuity of care through scheduling and tracking systems.
Communicate effectively with patients, families, team members, and other health professionals, with appropriate documentation, case conferences, communication notes, and evaluations.
Comply with administrative policies to ensure quality of care.
Maintain patient confidentiality and comply with applicable HIPAA and OSHA requirements.
Keep abreast of current medical requirements relevant to the position.
Cross-train and assist at other locations when needed.
Perform other duties as assigned.

Benefits

Paid time off accrued beginning with the first pay period.
Eight paid holidays.
Medical plan options, with participation in a Health Spending Account or Health Savings Account.
Dental, vision, life and AD&D insurance.
Short-term and long-term disability coverage.
401(k) savings plan.
Employee stock purchase plan.
Education reimbursement.
Employee discounts.
Employee assistance program.
Employee referral bonus program.
Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
Performance rewards and recognition programs.
Development opportunities for other roles.