Associate Patient Care Coordinator
About The Position
The Associate Patient Care Coordinator provides patient-oriented service in a clinical or front office setting and performs clerical and administrative duties supporting patient care. In a fast-paced, customer-oriented clinical environment, the coordinator greets and checks in patients, answers phones, collects patient co-pays and insurance payments, processes paperwork, and performs other front office duties as required. The role communicates with patients and families, in person and by phone, to complete registration and gather demographic and health information, verify insurance, and coordinate referrals and appointments. It also supports payment collection, responds to patient and caregiver inquiries, and reviews patient data for accuracy and follow-up. The position offers an hourly pay range of $16.15 to $28.80, based on full-time employment, and a $2,000 sign-on bonus for external applicants only. The required schedule is Thursday 6 p.m.–12 a.m. and Friday–Sunday 12 p.m.–12 a.m.
Requirements
- High school diploma or GED.
- At least 1 year of customer service experience in a hospital, office setting, customer service setting, or phone support role.
- Ability to work Thursday 6 p.m.–12 a.m. and Friday–Sunday 12 p.m.–12 a.m.
- Must be at least 18 years old.
- Strong interpersonal, communication, and customer service skills.
- Ability to stand for long periods (10 to 12 hours) while using a workstation on wheels and phone/headset.
Nice To Haves
- Experience with Microsoft Office products.
- Experience in a hospital patient registration department, physician office, or other medical setting.
- Experience in insurance reimbursement and financial verification.
- Experience requesting and processing financial payments.
- Working knowledge of medical terminology.
- Understanding of insurance policies and procedures.
- Ability to perform basic mathematics for financial payments.
Responsibilities
- Communicate with patients and families in person or by phone to complete registration, collect demographic and health information, and verify insurance eligibility and benefits.
- Use computer systems to enter, access, or verify patient data in real time, ensuring accuracy and completeness.
- Gather clinical information and process referrals, pre-certifications, pre-determinations, and pre-authorizations according to insurance plan requirements.
- Verify insurance coverage and benefits, create price estimates, and perform reverifications as needed.
- Collect patient co-pays and discuss patients’ out-of-pocket financial obligations.
- Identify outstanding balances from previous visits and attempt to collect amounts due.
- Collect information from patients and referring provider offices to confirm and create appointments for patient services before hospital discharge.
- Respond compassionately and respectfully to patient and caregiver inquiries on routine and sensitive topics.
- Generate, review, and analyze patient data reports and follow up on issues or inconsistencies.
- Greet and check in patients, answer phones, process paperwork, collect insurance payments, and perform other required front office duties.
Benefits
- Paid time off accrued starting with the first pay period and 8 paid holidays.
- Medical plan options and participation in a Health Spending Account or Health Saving Account.
- Dental, vision, life and AD&D insurance, and short-term and long-term disability coverage.
- 401(k) Savings Plan.
- Employee Stock Purchase Plan.
- Education reimbursement.
- Employee discounts.
- Employee Assistance Program.
- Employee Referral Bonus Program.
- Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
- Performance rewards and incentive and recognition programs.
- $2,000 sign-on bonus for external applicants only.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
