Associate Patient Care Coordinator
About The Position
The Associate Patient Care Coordinator provides patient care in accordance with established methods and techniques and recognized standards. The role supports providers and patients through reception, appointment scheduling, telephone and task routing, insurance verification, payments, patient check-in, referral processes, electronic health record documentation, and patient preparation for examinations. This is a full-time, onsite position at 3680 NW Samaritan Dr, Corvallis, Oregon. The schedule is 40 hours per week in 8-hour shifts, Monday through Friday between 7:15 a.m. and 5:00 p.m. Pacific Time; the manager determines the specific schedule upon hire. Travel to one or more clinic locations may be required for coverage, and the employee may work at multiple sites based on department needs.
Requirements
- High school diploma or GED.
- At least 1 year of customer service or healthcare-related experience.
- Intermediate computer proficiency, including multitasking across applications such as Microsoft Outlook, Excel, and Word.
- Ability to work independently while maintaining good judgment and accountability.
- Ability to work well with healthcare providers.
- Strong organizational and time-management skills.
- Ability to multitask and prioritize tasks to meet deadlines.
- Ability to work under pressure in a fast-paced environment.
- Excellent verbal and written communication skills, including the ability to communicate clearly and concisely and understand and interpret information from others.
Nice To Haves
- Experience working with an electronic health record.
- Knowledge of medical terminology.
- Experience working with scheduling programs.
- Ability to work well with providers, clinical staff, and patients.
- At least 1 year of experience in a medical office performing duties such as scheduling appointments, checking patients in or out, verifying insurance, collecting copayments, and maintaining medical records.
Responsibilities
- Participate in and maintain a workplace culture consistent with The Corvallis Clinic’s Service and Behavioral Standards Handbook.
- Greet patients, answer telephones, route calls and tasks, book appointments, verify insurance coverage, collect payments, and prepare for appointments.
- Check patients in, verify current demographic and insurance information, and promptly notify back-office staff when patients arrive.
- Apply working knowledge of the referral process.
- Use appropriate search criteria to avoid duplicate documentation and enter information in the electronic health record.
- Promptly contact an assistant or provider when an acutely ill patient calls or comes to the reception desk, with or without an appointment.
- Direct patient flow and prepare patients for examinations.
- Proactively monitor and manage provider schedules for accuracy.
- Participate in cleaning shared work areas.
- Participate in orienting and training new employees.
- Work at multiple sites as required by department needs.
- Conduct patient outreach.
- Perform other duties as assigned.
Benefits
- Paid time off accrued beginning with the first pay period.
- Eight paid holidays.
- Medical plan options and participation in a Health Spending Account or Health Savings Account.
- Dental, vision, life and AD&D insurance.
- Short-term and long-term disability coverage.
- 401(k) savings plan.
- Employee stock purchase plan.
- Education reimbursement.
- Employee discounts.
- Employee Assistance Program.
- Employee referral bonus program.
- Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
- Performance rewards and incentive and recognition programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
