Patient Services Coordinator I-Psychiatry

Mount Sinai Health System • New York, NY

20d

About The Position

The Patient Services Coordinator I serves as a liaison for patient care activities in a psychiatry practice and helps ensure quality care during patient visits. The role supports patients in understanding their care plans and coordinates services with Primary Care Providers and outpatient services, including diagnostic testing facilities. The coordinator works with providers and clinical staff to keep care progressing, organize follow-up needs, and connect patients with relevant internal and external resources.

Requirements

• Some college education.
• Three years of healthcare, customer service, or relevant experience.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Work with the Primary Care Provider to facilitate patients’ care plans by participating in daily huddles and monthly case discussions, facilitating appointments, and coordinating information and continuing-care requirements.
• Collaborate with clinical staff to resolve issues affecting patients’ care progression.
• Monitor and update dashboards with reminders and alerts for daily tasks, including visit-status reminders, follow-up appointments, medical-review authorizations, specialty appointments, and billing errors when applicable.
• Contact insurance carriers regarding patient pre-certifications and consult with the Department/Practice Manager about patient needs or escalated issues.
• Provide front-end coverage as needed and record telephone encounters for routing to appropriate Providers.
• Liaise with Physicians, patients, and clinical staff to connect patients with relevant internal and external resources.
• Recommend process or service improvements to promote patient satisfaction and address issues.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree