Patient Services Coordinator II - Psychiatry

Mount Sinai Health System • New York, NY

3d

About The Position

The Patient Services Coordinator II plays a crucial role in the delivery of healthcare services. The incumbent serves as a liaison for patient care activities in the practice and helps ensure quality patient care during visits. The position educates patients about their care plans and coordinates services with Primary Care Providers and outpatient services and diagnostic testing facilities. Work is prioritized in alignment with the needs of patients, families, and caregivers.

Requirements

• At least 4 years of healthcare, customer service, or relevant experience.
• An AAS degree or a combination of education and relevant experience.
• Medical Terminology Certificate is highly desirable.

Nice To Haves

• Bachelor’s degree preferred.
• Medical Terminology Certificate highly desirable.

Responsibilities

• Work cohesively with the Primary Care Provider to facilitate patients’ care plans, including participating in daily huddles and monthly case discussions, facilitating appointments, coordinating information, and addressing continuing care requirements.
• Collaborate with clinical staff to resolve issues that affect patients’ care progression.
• Monitor and update a dashboard with reminders and alerts to organize daily tasks, including visit-status reminders, follow-up appointments, authorizations for medical review, specialty appointment coordination, and billing-error resolution when applicable.
• Contact insurance carriers for patient pre-certification and consult with the Department/Practice Manager about patient needs or escalated issues.
• Provide front-end coverage as needed and record telephone encounters for routing to appropriate Providers.
• Serve as a liaison among Physicians, patients, and clinical staff to connect patients with relevant internal and external resources.
• Recommend process and service improvements to promote patient satisfaction and address issues.
• Provide thoughtful, informative responses to patients while guiding them through healthcare options.
• Maintain an understanding of medical terminology and hospital practices through further education.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree