Patient Services Coordinator II

Mass General Brigham•Salem, MA

1d•$19 - $28•Onsite

About The Position

Performs administrative and clinical functions to support smooth and efficient clinical service or practice operations under minimal supervision. Handles patient-visit administration, including scheduling, check-in, and check-out, and performs duties associated with other levels at the highest proficiency level. Actual duties may vary by department. This position does not require patient care and is onsite at North Shore Medical Center, Inc.

Requirements

High school diploma or equivalent.
Three to five years of office experience.
Strong technology and Microsoft Office skills, including advanced Outlook, Word, Excel, and PowerPoint.
Knowledge of office operations, standards, and procedures, including filing, copying, scanning, printing, and faxing.
Ability to use the phone system, manage non-routine phone calls, and resolve routine issues as appropriate.
Effective written and verbal communication skills, including communicating clearly with others and composing or editing emails, memos, and letters.
Ability to understand work-related written materials and take complete and accurate messages.
Ability to manage one's own time and the time of others.
Strong organization and time-management skills to handle multiple tasks, follow established protocols, and work within systems.
Ability to proofread and edit written documents.

Responsibilities

Perform routine administrative and clerical duties for a clinical service or physician practice office.
Make patient appointments, maintain appointment records, respond to routine caller inquiries, and schedule appointments.
Process patient billing forms and scan documents into patient medical records/LMR.
Serve as a super user for scheduling, registration, and billing systems, and assist with training others.
Perform more complex or specialized functions, such as surgical scheduling and schedule changes or blocking, at an advanced competency level as needed.
Provide functional guidance to Office and Practice Assistants.
In conjunction with the Supervisor, oversee the daily activities of practice staff.
Accept co-payments as required.
Handle, screen, or take messages related to prior authorizations, provider questions, prescription refills, and test results.