Patient Services Coordinator II

United Biosource Corporation• Remote, US,

7d•Remote

About The Position

The Patient Services Coordinator II handles customer service inquiries by phone from a variety of callers, places outbound calls to clarify information, determines applicant eligibility, and performs other program-specific functions. Daily activities may shift among operations groups depending on workload and where support is needed. The employee manages communications, eligibility applications, and other program information according to the assigned function and program volume. The role handles patient, physician, and physician advocate communications; processes eligibility paperwork and other information in the system; and maintains complete, accurate documentation and system records. The coordinator also interprets program materials, explains enrollment criteria, performs specialized program functions accurately, and assists department leads or supervisors with developing employees and answering questions.

Requirements

High school degree or equivalent.
2–3 years of customer service experience.
Proficiency with personal computers.
Excellent written and verbal communication skills.
Ability and willingness to work a flexible schedule to cover peak times.
Ability to adapt quickly to a fast-paced environment, learn quickly, maintain accurate information, and follow direction.
Ability to adapt to new situations arising from program changes.

Nice To Haves

Pharmacy Technician license, as needed for specific programs.

Responsibilities

Handle inbound and outbound communications with patients, physicians, and physician advocates professionally and in accordance with program guidelines.
Enter eligibility paperwork and other information accurately into the system.
Maintain accurate and complete documentation of applications, mailers, orders, enrollment forms, new patients, and inquiries.
Perform specialized functions for each program accurately and efficiently.
Assist department leads or supervisors with developing other employees and answering questions.
Enter and interpret program materials to determine enrollment criteria and explain requirements to callers or other employees.
Place outbound calls to clarify issues involving program guidelines.