Patient Services Coordinator II-Cardiology

Mount Sinai Health Systems•New York, NY

4d•$17 - $35

About The Position

The Patient Services Coordinator II plays a crucial role in delivering healthcare services and serves as a liaison for patient care activities within the practice. The role helps ensure quality care during patient visits, educates patients about their care plans, and coordinates services with Primary Care Providers and outpatient diagnostic testing facilities. The coordinator prioritizes work according to the needs of patients, families, and caregivers.

Requirements

At least 4 years of healthcare, customer service, or relevant experience.
An AAS degree or a combination of education and relevant experience.

Nice To Haves

Bachelor’s degree preferred.
Medical Terminology Certificate highly desirable.

Responsibilities

Work with Primary Care Providers to facilitate patient care plans, participate in daily huddles and monthly case discussions, facilitate appointments, coordinate information, and support continuing care requirements.
Collaborate with clinical staff to resolve issues affecting patients’ care progression.
Monitor and update dashboards with reminders and alerts to organize daily tasks, including visit-status reminders, follow-up appointments, authorizations for medical review, specialty appointment coordination, and billing-error resolution.
Contact insurance carriers for patient pre-certifications and consult the Department or Practice Manager about patient needs and escalated issues.
Provide front-end coverage as needed and record telephone encounters for routing to appropriate providers.
Liaise with physicians, patients, and clinical staff to connect patients with relevant internal and external resources.
Recommend process and service improvements to promote patient satisfaction and address issues.
Provide thoughtful, informative responses to patients and guide them through their healthcare options.
Maintain understanding of medical terminology and hospital practices through further education.
Perform other duties as assigned.