Patient Services Coordinator II-Cardiology

Mount Sinai Health System • New York, NY

2d

About The Position

The Patient Services Coordinator II plays a crucial role in delivering healthcare services. The incumbent serves as a liaison for patient care activities in the practice and helps ensure quality care during patient visits. The position educates patients about care plans and coordinates services with Primary Care Providers and outpatient diagnostic testing facilities. Work is prioritized according to the needs of patients, families, and caregivers.

Requirements

• At least 4 years of healthcare, customer service, or relevant experience.
• AAS degree or a combination of education and relevant experience.

Nice To Haves

• Bachelor’s degree preferred.
• Medical Terminology Certificate highly desirable.

Responsibilities

• Work with Primary Care Providers to facilitate patient care plans, including participating in daily huddles and monthly case discussions, facilitating appointments, coordinating information, and arranging continuing care requirements.
• Collaborate with clinical staff to resolve issues affecting patients’ care progression.
• Monitor and update the dashboard with reminders and alerts to organize daily tasks, including visit-status reminders, follow-up appointments, medical-review authorizations, specialty appointment coordination, and billing-error resolution.
• Contact insurance carriers to obtain patient pre-certification.
• Consult with the Department or Practice Manager regarding patient needs and escalated issues.
• Provide front-end coverage as needed and record telephone encounters for routing to appropriate Providers.
• Serve as a liaison among Physicians, patients, and clinical staff to connect patients with relevant internal and external resources.
• Recommend process and service improvements to promote patient satisfaction and address issues.
• Provide thoughtful, informative responses to patients and guide them through their healthcare options.
• Maintain understanding of hospital medical terminology and practices through further education.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree