Patient Services Coordinator II

Illinois Bone and Joint Institute LLC•Westmont, IL

3h•$21 - $24•Onsite

About The Position

Illinois Bone & Joint Institute, LLC (IBJI) is hiring a Patient Services Coordinator II for its Central Scheduling Team at the Westmont Physician’s location. The role focuses on delivering patient-centered customer service and supporting IBJI teams through accurate registration, scheduling across multiple clinics, collaboration with rehabilitation locations, issue escalation, and other office duties that support a positive patient experience and team environment. The coordinator welcomes patients and visitors, handles in-person and telephone scheduling requests, collects patient balances, communicates insurance benefits, and performs registration and pre-registration. The role also includes managing phone reception and clerical tasks, maintaining patient charts, verifying insurance and referrals, responding to general inquiries, triaging calls, escalating issues, and supporting the rehabilitation front desk. The coordinator may assist with training and mentoring department employees. This is an onsite office role with a consistent schedule between 8:00 a.m. and 4:30 p.m., Monday through Friday, with no weekends. The work takes place in a fast-paced office with frequent contact with physicians, staff, patients, and the public. Benefits are available to eligible employees working 30 or more hours per week.

Requirements

High school diploma or equivalent required.
At least three years of experience in a customer service role required.
At least one year of experience in a patient services-related role required.
Ability to handle highly confidential, sensitive, and non-routine information.
Familiarity with scheduling and rearranging appointments.
Working knowledge of Microsoft Office and Windows-based computer applications.
Knowledge of insurance payers and eligibility.
Ability to work as a team player in a fast-paced environment and maintain a flexible schedule as needed.
Neat, professional appearance.
Strong written and verbal communication skills.
Results-oriented approach and concern for appropriate processes.
Willingness to attend and successfully complete ongoing training required to maintain responsibilities.

Nice To Haves

Associate degree preferred; a healthcare concentration is a plus.
Medical office experience is a plus.
Epic experience preferred.
Knowledge of medical terminology preferred.

Responsibilities

Welcome patients and visitors and provide a high-quality customer service experience.
Prepare paperwork to support efficient operations and customer service.
Handle in-person and telephone patient contact related to scheduling, patient balances, and insurance benefits.
Provide daily support to management and staff as needed.
Manage heavy phone reception, scanning, emailing, faxing, and other clerical duties.
Perform central scheduling responsibilities and support the rehabilitation front desk.
Make primarily outgoing calls and handle limited overflow calls.
Answer general inquiries.
Schedule appointments and handle phone reception, patient triage, and escalation to appropriate staff.
Complete registration and pre-registration procedures, including reviewing patient demographics and insurance and advising patients about necessary documents.
Manage patient charts.
Verify insurance and manage referrals as required.
Assist with training staff and mentoring new employees within the department.
Maintain a clean and safe work environment.
Perform other office duties as assigned.