Patient Services Coordinator II FLOAT
About The Position
The Patient Services Coordinator II delivers patient-centered customer service and supports IBJI teams. The role is responsible for accurate patient registration, scheduling, training and mentoring new staff, escalating issues, and completing office duties that contribute to a positive patient experience and team atmosphere. This is a floating role supporting clinics in Libertyville, Gurnee, Lindenhurst, Lake Bluff, and Grayslake, with occasional travel to nearby clinics for coverage. The work is performed in a fast-paced office environment with frequent contact with physicians, staff, patients, and the public. The schedule is Monday through Friday, with open availability for opening, mid, and closing shifts; no weekends.
Requirements
- High school diploma or equivalent.
- At least three years of experience in a customer service role.
- Open availability for opening, mid, and closing shifts.
- Availability to work Monday through Friday and support assigned float clinics; no weekend work is scheduled.
- Ability to travel occasionally to nearby clinics for coverage.
- Customer service skills in a fast-paced, multifaceted, public-facing environment.
- Professional verbal and written communication skills.
- Technical proficiency with multiple software platforms.
- Ability to handle highly confidential, sensitive, and non-routine information.
- Familiarity with scheduling and rearranging appointments.
- Working knowledge of Microsoft Office and Windows-based computer applications.
- Knowledge of insurance payers and eligibility.
- Ability to work as a team player in a fast-paced environment and maintain a flexible schedule as needed.
- Neat, professional appearance.
- Results-oriented approach and concern for appropriate processes.
- Willingness to attend and successfully complete ongoing training required to maintain responsibilities.
- Ability to meet the role's physical demands, including occasional lifting of up to 25 pounds.
Nice To Haves
- Associate degree preferred; a healthcare concentration is a plus.
- Medical office experience.
- At least one year in a patient services-related role.
- EHR experience, with Epic experience preferred.
- Knowledge of medical terminology.
Responsibilities
- Welcome patients and visitors and provide high-quality customer service.
- Prepare paperwork to support efficient operations and excellent customer service.
- Communicate with patients in person and by phone about scheduling, patient balances, and insurance benefits.
- Answer general inquiries.
- Schedule appointments.
- Handle phone reception and patient triage, escalating matters to appropriate staff.
- Complete registration and pre-registration, including reviewing patient demographics and insurance and advising patients about required documents.
- Perform patient check-in and check-out procedures.
- Manage patient charts.
- Collect and post patient responsibility payments, including copays and deductibles.
- Verify insurance and manage referrals as required.
- Assist with training staff and mentoring new employees in the department.
- Maintain a clean and safe work environment.
- Travel occasionally to nearby clinics to assist with coverage.
- Perform other office duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life and AD&D insurance
- Long- and short-term disability
- 401(k) program with company match and profit sharing
- Wellness program
- Health savings accounts
- Flexible savings accounts
- ID protection plan
- Accident, critical illness, and hospital benefits
- Paid holidays
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
