Patient Services Coordinator II

Illinois Bone and Joint Institute LLC•Frankfort, IL

20h•$19 - $24•Onsite

About The Position

The Patient Services Coordinator II delivers patient-centered customer service and supports IBJI teams. The role is responsible for accurate registration, effective patient scheduling, training and mentoring new staff, escalating issues, and carrying out office duties that support a positive patient experience, team atmosphere, and company goals. The position works in a fast-paced office environment with frequent contact with physicians, staff, patients, and the public, and requires schedule flexibility to meet the practice’s needs. Occasional travel to nearby clinics may be required for coverage.

Requirements

High school diploma or equivalent required.
At least three years of experience in a customer service role required.
Available to work opening, mid, and closing shifts Monday through Friday; no weekends.
Able to travel occasionally to nearby clinics to assist with coverage.
Customer service skills in a fast-paced, multifaceted, public-facing environment.
Professional verbal and written communication skills.
Technical proficiency with multiple software platforms.
Ability to handle confidential, sensitive, and non-routine information.
Familiarity with scheduling and rearranging appointments.
Working knowledge of Microsoft Office and Windows-based computer applications.
Insurance payer and eligibility knowledge.
Team-oriented approach and ability to work in a fast-paced environment with schedule flexibility as needed.
Neat, professional appearance.
Results-oriented approach and concern for appropriate processes.
Willingness to attend and successfully complete ongoing training required to maintain responsibilities.
Able to perform work involving hand dexterity for office machines, calculators, or computer keyboards; stooping, bending, reaching, wearing a headset, mobility for errands or deliveries, extended sitting, and viewing a computer monitor.

Nice To Haves

Associate degree preferred; a healthcare concentration is a plus.
Medical office experience is a plus.
At least one year in a patient services-related role preferred.
EHR experience preferred, particularly Epic.
Knowledge of medical terminology preferred.

Responsibilities

Welcome patients and visitors and provide high-quality customer service.
Prepare paperwork to support efficient office operations and patient service.
Respond to in-person and telephone scheduling requests, collect patient balances, and communicate insurance benefits.
Answer general inquiries.
Schedule appointments and manage appointment changes.
Handle phone reception and patient triage, escalating issues to appropriate staff.
Complete registration and pre-registration, review patient demographics and insurance, and advise patients about necessary documents.
Perform patient check-in and check-out procedures.
Manage patient charts.
Collect and post patient-responsibility payments, including copays and deductibles.
Verify insurance and manage referrals as required.
Assist with training staff and mentoring new employees within the department.
Maintain a clean and safe work environment.
Perform other office duties as assigned.