Patient Services Coordinator

SynergenX Health Holdings LLC•Gahanna, OH

3d•Onsite

About The Position

SynergenX | Low T Center | HerKare specializes in hormone replacement therapy, weight management, and targeted wellness services. They are seeking a professional, dependable, and customer-focused Patient Services Coordinator to join their growing healthcare team. This role is more than a front desk position; it involves supporting patients with appointments, insurance questions, billing, payments, and administrative needs, playing an important role in the clinic's daily operations. The ideal candidate will possess maturity, initiative, and a strong work ethic. Previous healthcare experience is not required, as two weeks of paid training are provided. The focus is on professionalism, reliability, attention to detail, and a willingness to learn. This opportunity is suited for individuals ready to take on meaningful responsibilities, develop healthcare administration skills, and pursue a long-term career in healthcare. As a Patient Services Coordinator, you will be the primary point of contact for patients and a vital part of the clinic team, responsible for creating a welcoming patient experience while managing administrative and financial duties. Success requires confident communication, protection of confidential information, accurate payment handling, and the ability to manage competing priorities and take ownership of daily tasks. The company seeks a dependable, organized, professional individual comfortable working independently and collaborating with clinical staff.

Requirements

High school diploma or equivalent required.
Excellent communication, customer service, and interpersonal skills.
Ability to discuss billing, insurance coverage, and payment responsibilities professionally and confidently.
Basic computer proficiency.
Strong organizational skills and attention to detail.
Ability to multitask, prioritize responsibilities, and maintain accuracy in a fast-paced environment.
Professional demeanor, dependable attendance, and a strong sense of accountability.
Ability to handle confidential information responsibly.
Willingness to learn, accept feedback, and follow established procedures.
Successful completion of a criminal background check.

Nice To Haves

Associate degree preferred.
Previous healthcare, medical office, administrative, or customer service experience preferred.
Experience with EHR systems, email, spreadsheets, and fax systems preferred.

Responsibilities

Welcome patients, complete check-in and check-out, and assist with rooming patients as needed.
Communicate clearly and professionally with patients regarding insurance benefits, Explanation of Benefits (EOBs), billing questions, and out-of-pocket expenses.
Collect and process patient payments accurately.
Maintain accurate patient demographics, insurance information, and account records in the electronic health record (EHR).
Answer incoming calls, take messages, and respond to emails, text messages, and faxes promptly.
Complete daily cash reconciliation, End-of-Day records, and bank deposits as assigned.
Support patient account activities and help maintain positive patient relationships and retention.
Keep the front desk and waiting area clean, organized, stocked, and professional.
Complete bi-monthly inventory checks and maintain appropriate supplies, snacks, and supplements.
Provide administrative and clerical support to keep clinic operations running efficiently.
Attend required team meetings, training sessions, and company events.
Protect sensitive patient and financial information and comply with HIPAA requirements and all company policies.