Patient Services Representative Float

Kintegra Health•Hickory, NC

20h

About The Position

The Patient Services Representative Float travels between clinics in Caldwell, Catawba, Iredell, Davie, and Lincoln counties as required. Under the direct supervision of the Patient Access Supervisor, this position records patient demographics, insurance information, charges, and payments accurately and on time. The role requires cross-training in multiple administrative support functions, including medical records, scanning, requests for protected health information (PHI), and messaging clinical and non-clinical staff.

Requirements

High school diploma or GED certificate.
One year of clerical experience in a medical office setting; other related experience may be considered in lieu of medical office experience.
Ability to maintain confidentiality of records and communicate with personnel at all levels.
Knowledge of medical office software for updating patient demographic information and posting charges and copayments.
Excellent verbal communication skills.
Ability to work with changing priorities.
Excellent organizational, problem-solving, and critical-thinking skills.
Ability to interact with individuals of all cultures and levels of authority.
Ability to function as part of a team and demonstrate initiative.
Basic medical terminology, which may be acquired through formal classes or work experience.

Nice To Haves

Proficiency in all computer software used in the practice.

Responsibilities

Interact with people of all cultures and levels of authority by answering phones and greeting patients face to face.
Schedule patient appointments according to administrative guidelines.
Problem-solve and apply critical-thinking skills.
Explain policies and procedures to patients and staff.
Interview patients to obtain personal and financial information.
Understand and maintain patient confidentiality.
Use the PMG system to schedule appointments, update patient demographics and insurance information, post copayments, and query patient financial records.
Use the EMR system to update patient records, scan documents into patient charts promptly, query patient information, retrieve medical records for PHI requests, and message providers and staff.
Perform accurate cash management and transaction procedures.
Perform other duties as assigned.