Patient Services Representative Float

COMMUNITY HEALTH CARE•Lakewood, WA

1d•$24 - $33•Onsite

About The Position

Community Health Care is a nonprofit organization providing comprehensive family practice services—including medical, dental, pharmacy, and behavioral health care—to underserved patients in Pierce County. Patient Services Representative Floats provide customer service to patients regarding their accounts, billing, referrals, and appointments. They ensure patient billing and sliding-fee information is accurate and documented in the electronic health record and practice management systems. The role also involves floating to other clinics as needed and performing other duties as assigned.

Requirements

High school diploma.
One year of experience in a medical front office, or a combination of relevant experience and education.

Responsibilities

Provide customer service to patients regarding their accounts.
Set up payment plans and answer questions concerning bills.
Ensure billing information is accurate in the system.
Process referrals to specialty care, dieticians, radiology exams, and community resources.
Contact patients to schedule appointments.
Adjust copays and deductibles based on the patient’s sliding-fee level, as appropriate.
Review sliding-fee paperwork for completeness and ensure it is documented correctly in the electronic health record (E.H.R.) and practice management (E.P.M.) systems.
Answer billing questions from staff, vendors, and patients.
Float to other clinics as needed.
Perform other duties as assigned.