Patient Services Specialist - Float

Florida Cancer Specialists•Wesley Chapel, FL

6d•Onsite

About The Position

The Patient Services Specialist (PSS) handles clerical duties associated with a medical clinic. The role is divided into front-office stations, each with distinct duties, but all PSS employees are expected to learn and perform the duties of every station and assist co-workers as needed. Specific duties may vary according to office layout and station assignments. The position requires strong copywriting and editing skills, attention to detail, organization, and flexibility in response to changing and time-sensitive priorities. Other duties and projects may be assigned. This float position works across multiple sites and requires travel to satellite offices and offsite meetings. The standard work schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. The role is not remote. Employment offers are contingent on background screening; new hires are also subject to drug testing and required vaccinations, barring an approved exemption.

Requirements

High school diploma or GED.
Strong attention to detail and ability to multitask.
Excellent interpersonal skills and strong communication skills with a wide variety of personalities.
Critical-thinking and problem-solving skills, including analysis, decision-making, planning, time management, and organization.
Ability to exercise independent judgment.
Interpersonal effectiveness, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness.
Ability to handle sensitive and confidential material and emotionally charged matters effectively.
Good command of the English language and effective oral and written communication skills; ability to listen actively and provide balanced feedback.
Strong customer focus and ability to collaborate and support positive employee, physician, and community relations.
Ability to manage time, conflicting priorities, stress, and professional development; self-motivated and able to work independently with limited supervision.
Ability to work effectively in a fast-paced, multi-site environment and juggle competing priorities and demands from multiple stakeholders and sites.
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
Valid state driver's license and compliance with the company Driver Safety Operations and Motor Vehicle Records Check Policy.
Ability to work Monday through Friday, 8:00 a.m. to 5:00 p.m.
Pass required background and drug screenings and meet vaccination requirements, barring an approved exemption.