Patient Services Coordinator - Float Pool

Emory Healthcare•Marietta, GA

15h•$18 - $22•Onsite

About The Position

The Patient Services Coordinator is the first person patients see and serves as an ambassador of front-line service. This float-pool role provides front-desk coverage at multiple Emory Physician Group Practice locations, including Clifton Road, Executive Park, Midtown, and Emory Saint Joseph’s. Reliable transportation is required to travel among locations, and the coordinator is expected to support front desks throughout Emory Physician Group Practice during business operating hours, Monday through Friday. The coordinator greets and welcomes customers using Emory Healthcare’s customer service model and supports patient flow and a positive check-in experience. Front-desk duties include scheduling, registration, copay collection, charge entry, referral management, paperwork preparation, and basic office-equipment maintenance. The position requires cross-training in multiple administrative support functions, collaboration with administrative and clinical teams, and participation in departmental Press Ganey patient-satisfaction initiatives. The coordinator proactively updates patients about waits and delays, identifies opportunities for improvement, and helps resolve problems. PSC uniform will be provided, or business-professional attire may be worn. Professionalism and maturity are expected when interacting with patients, staff, and leaders.

Requirements

High school diploma or GED and three years of experience in healthcare or the customer-service industry, or a bachelor’s degree and six months of experience as a PSC I.
Internal candidates without six months of PSC I experience must have a high school diploma or GED and four years of healthcare or customer-service industry experience, or a bachelor’s degree and one year of relevant experience.
Reliable transportation to commute among Emory Healthcare locations.
Availability to work an eight-hour shift Monday through Friday within the 7:00 a.m.–6:00 p.m. operating window.
Ability to lift and carry up to 25 pounds.
Ability to perform the described standing, walking, sitting, and close-eye-work tasks.

Responsibilities

Provide front-desk coverage at a variety of Emory Physician Group Practice locations.
Travel to multiple locations, including Clifton Road, Executive Park, Midtown, and Emory Saint Joseph’s, to support front-desk needs.
Greet and welcome customers using the Emory Healthcare customer service model.
Assist with patient flow and coordinate a positive patient experience throughout check-in.
Complete front-desk tasks, including scheduling, registration, copay collection, charge entry, referral management, paperwork preparation, and basic maintenance of office equipment.
Cross-train in multiple administrative support functions.
Maintain strong working relationships with administrative and clinical teams.
Participate as a key contributor to departmental Press Ganey patient-satisfaction initiatives.
Proactively update patients about waits and delays.
Identify opportunities for improvement and facilitate problem resolution.
Support front desks throughout Emory Physician Group Practice during business operating hours, Monday through Friday.
Wear the provided PSC uniform or business-professional attire and demonstrate maturity and professionalism.