Patient Services Representative I-II – Float Pool
About The Position
Float Pool Patient Service Representatives provide flexible administrative coverage across all Community Practice clinics, specialties, and care teams based on patient schedules and operational needs of the CU School of Medicine Community Practice Department. Staff in this role must adapt to varying clinic environments, patient populations, and workflows and are responsible for providing efficient, effective, quality customer service through a variety of duties including, but not limited to, patient check-in, registration, scheduling, exam preparation, outbound calling, and some referral management. Complies with established company policies and procedures, HIPAA Privacy Rules and University of Colorado School of Medicine Confidentiality Policy. Ensures clear and timely communication including patient appointment status to clinical department(s).
Requirements
- High school diploma or GED
- One or more (1+) years of patient/client-facing experience (for PSR I)
- Two or more (2+) years of patient/client-facing experience (for PSR II)
- Applicants must meet minimum qualifications at the time of hire.
- Must be legally authorized to work in the United States without requiring sponsorship.
- Comply with the applicable University of Colorado School of Medicine, Community Practice mandatory education and training
- Must be able to work in person
- Must be able to travel to alternate locations as assigned
- Strong organizational and personal skills; must have strong work ethic
- Strong communication skills, both written and verbal
- Ability to maintain a positive attitude with clients, employees, and management
- Ability to work quickly – individually and as part of a team
- Ability to read, analyze, and interpret policies, documents, and regulations
- Must be detail-oriented and maintain excellent organizational skills
- Must be tech-savvy (ability to understand, apply, and benefit from technology)
Nice To Haves
- College graduate
- Medical office experience
- EPIC experience
- MS Office experience
- Bilingual, Spanish-speaking
Responsibilities
- Acknowledges and welcomes patients and visitors; sets the tone for a positive experience
- Checks patients in and out for appointments; schedules follow-up appointments at the time of discharge
- Verifies patient and insurance information, while accurately documenting necessary modifications in the Electronic Health Record (EPIC)
- Answers multiple phone lines to fulfill patient needs over the phone
- Monitors provider schedules daily to ensure that all open appointment slots are filled on the same day and schedules are free of roadblocks
- Reviews the Daily Appointment Report three to five days in advance for patient appointments to ensure referral accuracy
- Collects patient copays and balances the drawer daily
Benefits
- Medical: Multiple plan options
- Dental: Multiple plan options
- Additional Insurance: Disability, Life, Vision
- Retirement 401(a) Plan: Employer contributes 10%25 of your gross pay
- Paid Time Off: Accruals over the year
- Vacation Days: 22/year (maximum accrual 352 hours)
- Sick Days: 15/year (unlimited maximum accrual)
- Holiday Days: 15/year
- Tuition Benefit: Employees have access to this benefit on all CU campuses
- ECO Pass: Reduced-rate RTD Bus and light rail service
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
