Patient Billing/Services Representative II - Cardiology

Washington University in St Louis • Saint Louis, MO

4d • Onsite

About The Position

Obtains insurance information, referral forms, and counsels patients on financial assistance when they are seen in the department for services. Registers new patients, assists with form completion, reviews and updates schedules, and reminds patients of appointment times. Explains billing processes to patients and staff, responds to inquiries from patients and third-party payers, and helps patients with insurance questions related to billing. The role also supports reminder-card mailings, scheduling, and basic account maintenance. The position is based in a normal office environment within a patient-care setting.

Requirements

• High school diploma or equivalent high school certification, or a combination of education and/or experience.
• Three years of work experience in billing systems and third-party claims and/or a medical office setting, and related customer service.
• Basic Life Support certification from the American Heart Association or American Red Cross; certification must be obtained within one month of hire. Online BLS certifications without a skills assessment component do not meet the requirement.

Nice To Haves

• Skills in financial information, insurance, and interpersonal relationships.

Responsibilities

• Obtain insurance information from patients and counsel them on alternative financial assistance options.
• Register new patients and assist with form completion.
• Review schedules for new patients and make updates as necessary.
• Call patients with appointment reminders and obtain insurance information and referral forms.
• Explain the billing process to patients and answer inquiries from patients and third-party payers.
• Explain the billing process to other staff and assist with basic account maintenance activities.
• Assist patients with insurance questions regarding the billing process.
• Assist staff with sending reminder cards and other scheduling duties.
• Perform other duties as assigned.

Benefits

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Free Metro transit U-Pass for eligible employees.
• Eligible employees may participate in a defined contribution 403(b) Retirement Savings Plan, with employee and university contributions starting at 7%.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program, financial resources, and access to dietitians.
• Four weeks of caregiver leave to bond with a new child and family-care resources.
• Tuition coverage for employees and their families, including dependent undergraduate-level tuition up to 100% at WashU and 40% elsewhere after seven years of employment, subject to eligibility and policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED