Patient Services Representative - Cardiology

Lifepoint Health•Hickory, NC

About The Position

The Patient Services Representative facilitates the patient referral process and obtains appropriate pre-certifications as requested by providers. The role includes greeting patients; managing check-in, check-out, scheduling, telephones, and messages; and collecting and posting co-pays, deductibles, and past-due patient balances at the time of service. The representative performs scheduling, registration, pre-admission, and admission functions at the physician practice, as well as reception and discharge functions. The position requires accurately obtaining patient demographic information and using proper, compliant patient-liability collection techniques before, during, and after the date of service. Frye Regional Medical Center is a 355-bed acute care hospital and an 81-bed Behavioral Health facility, with more than 70 primary and specialty care providers. The medical center offers a broad array of inpatient and outpatient care. It describes its employees as valuable assets and emphasizes employee satisfaction and changing lives.

Requirements

High school diploma or equivalent.
Critical-thinking skills and decisive judgment.
Ability to work with minimal supervision.
Ability to work in a stressful environment and take appropriate action.

Nice To Haves

Associate's degree preferred.

Responsibilities

Facilitate the patient referral process.
Obtain appropriate pre-certifications as requested by providers.
Greet patients and manage check-in, check-out, scheduling, telephones, and messages.
Collect and post co-pays, deductibles, and past-due patient balances at the time of service.
Perform scheduling, registration, patient pre-admission, and admission at the physician practice.
Perform reception and discharge functions.
Accurately obtain complete patient demographic information.
Use proper, compliant patient-liability collection techniques before, during, and after the date of service.

Benefits

Medical, dental, and vision coverage, with medical plans starting at $10 per pay period.
Benefit options tailored to part-time and PRN employees.
Life, accident, critical illness, and hospital indemnity insurance.
Short- and long-term disability insurance.
Paid family leave and paid time off.
Higher education and certification tuition assistance.
Loan assistance.
401(k) retirement package with company match.
Mental, physical, and financial wellness programs, including free gym memberships, virtual care appointments, mental health services, and discount programs.
Ongoing learning and career advancement opportunities.