Patient Service Representative-Cardiology

Advocate Health • Naperville, IL

1d • $20 - $30 • Onsite

About The Position

The Patient Service Representative (PSR) provides efficient, effective, high-quality customer service and practice support through general office duties, including scheduling, coding, registration, and billing. The role helps maximize revenue by collecting payments at the time of service and entering accurate, current billing information into the patient accounting system. The PSR also supports clinical staff in maintaining accurate medical records.

As a member of the ambulatory care team, the PSR assists patients arriving for appointments and those who call or visit in person to request appointments or information about tests and procedures, bills and charges, referrals, and other matters. The position ensures billing information for patients and payers is entered at the time of service and follows up accurately on missing information, while upholding medical-record standards.

This is a part-time position based at 1836 Freedom Dr., Naperville, Illinois. The schedule totals 20 hours per week and alternates between two and three days per week. It includes every other Wednesday from 9:30 a.m. to 6:00 p.m., every other Friday from 8:30 a.m. to 5:00 p.m., and two Saturdays per month from either 8:00 a.m. to noon or 8:00 a.m. to 4:00 p.m., with a weekday off when scheduled on Saturday. Saturday shifts are required; their length is determined in advance based on clinic schedules.

Requirements

• High school diploma or equivalent.
• One to two years of related customer service experience.
• Experience handling difficult callers, customers, or patients.
• Ability to function in a high-volume, multitask environment and in a crowded or closely shared workspace.
• Ability to work under stressful conditions with demanding customers.
• Ability to lift up to 35 pounds without help. For patient lifts over 35 pounds, or when a patient cannot assist, patient-handling equipment is expected to be used with at least one other associate when available.

Responsibilities

• Provide efficient, high-quality service to patients arriving for appointments or contacting the practice by telephone or in person.
• Assist patients with appointment requests and inquiries about tests and procedures, bills and charges, referrals, and other matters.
• Perform general office duties, including scheduling, coding, registration, and billing.
• Collect payments at the time of service to help maximize revenue.
• Enter accurate and current patient and payer billing information at the time of service and follow up on missing information.
• Assist clinical staff in maintaining accurate and timely medical records.
• Uphold the standards of the practice and medical group for medical records.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible spending accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Competitive compensation, premium pay for qualifying shifts or on-call work, incentive pay for select positions, and an opportunity for annual performance-based increases.
• Career development programs.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED