Patient Service Representative (PSR) - Cardiology

Advocate Health and Hospitals Corporation•Chicago, IL

3d•Onsite

About The Position

The Patient Service Representative (PSR) supports the cardiology practice by providing efficient, effective, high-quality customer service and general office support. The role includes scheduling, registration, coding, billing, collecting payments at the time of service, and entering accurate, up-to-date patient and payer information into the patient accounting system. The PSR also assists clinical staff and upholds practice standards for accurate and timely medical records. As a member of the ambulatory care team, the PSR supports providers and helps patients have a seamless, compassionate experience. The position is based at Advocate Medical Group’s Chicago N Clark Cardiology office at 3134 N Clark St, Chicago, Illinois. The stated schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., with flexibility needed to cover call-offs and paid time off. The office is currently closed evenings and weekends, though that may change. Onsite parking is unavailable; paid campus parking is offered for $18.75 per pay period. Uniforms are not required; scrubs are permitted subject to the stated clothing restrictions.

Requirements

High school diploma or equivalent.
One to two years of related customer service experience.
Experience handling difficult callers, customers, or patients.
Ability to work in a high-volume, multitasking environment and a crowded or closely shared workspace.
Ability to work under stressful conditions with demanding customers.
Ability to lift up to 35 pounds without assistance; patient handling equipment and assistance from another associate are expected for qualifying patient lifts over 35 pounds or when a patient cannot assist.

Nice To Haves

Bilingual Spanish/English.

Responsibilities

Provide high-quality service to patients arriving for appointments or contacting the practice by phone or in person.
Schedule appointments and respond to patient requests for information about tests, procedures, bills, charges, referrals, and other matters.
Enter patient and payer billing information at the time of service and follow up accurately on missing information.
Collect payment at the time of service to support revenue collection.
Maintain accurate and up-to-date patient billing information, including address and insurance coverage, in the patient accounting system.
Assist clinical staff and uphold medical group standards for accurate and timely medical records.
Support providers and contribute to a seamless, compassionate patient experience.

Benefits

Paid time off programs.
Medical, dental, vision, life, and short- and long-term disability benefits.
Flexible spending accounts for eligible health care and dependent care expenses.
Adoption assistance and paid parental leave.
Defined contribution retirement plans with employer match and other financial wellness programs.
Educational Assistance Program.
Career development programs.
Potential premium pay, including shift and on-call pay, based on role.
Incentive pay for select positions.
Opportunity for annual increases based on performance.