Patient Service Representative (PSR) - Cardiology

Advocate Health • Chicago, IL

5d • $20 - $30 • Onsite

About The Position

The Patient Service Representative (PSR) provides efficient, effective, high-quality customer service and practice support through general office duties, including scheduling, coding, registration, and billing. The role supports providers and connects with patients to help ensure a seamless, compassionate experience. Responsibilities include collecting payment at the time of service, entering accurate and current billing and payer information into the patient accounting system, following up on missing information, and helping clinical staff maintain accurate medical records.

The position is based at Advocate Medical Group’s Cardiology office at 3134 N Clark St in Chicago, Illinois. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., with flexibility required to cover call-offs and paid time off. The office is currently closed evenings and weekends, though that may change. Onsite parking is not available; paid campus parking is available for $18.75 per pay period. Uniforms are not required; scrubs may be worn subject to dress guidelines.

Requirements

• High school diploma or equivalent.
• One to two years of related customer service experience.
• Experience handling difficult callers, customers, or patients.
• Ability to function in a high-volume, multiple-task environment and in a crowded or closely shared workspace.
• Ability to work under stressful conditions with demanding customers.
• Must be able to lift up to 35 pounds without help. For patient lifts over 35 pounds, or when a patient cannot assist, patient handling equipment is expected to be used with at least one other associate when available; unique lifting or movement situations are assessed case by case.

Nice To Haves

• Bilingual Spanish/English.

Responsibilities

• Provide service to patients arriving for appointments or contacting the office by phone or in person to request appointments or information about tests, procedures, bills, charges, referrals, and other matters.
• Perform general office duties, including scheduling, coding, registration, and billing.
• Collect payments at the time of service to help maximize revenue.
• Enter accurate, up-to-date patient and payer billing information at the time of service and follow up on missing information.
• Support clinical staff in maintaining accurate and timely medical records.
• Maintain practice and medical group standards for medical record accuracy and timeliness.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Competitive compensation, with potential premium pay, incentive pay for select positions, and annual performance-based increases.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED