Patient Service Representative (PSR)

Conifer Health Solutions • Rock Hill, SC

2d

About The Position

This is a non-exempt medical office position responsible for front office processes in a physician practice. The representative welcomes patients, handles office communications and scheduling, manages patient check-in and check-out, processes patient information and payments, and provides information about the practice and its patient portal.

Requirements

• High school diploma or GED.
• Two years of customer service experience.

Nice To Haves

• Completion of a medical office assistant program.
• Healthcare management or administration certification.
• Customer service experience in a medical office setting.

Responsibilities

• Greet patients entering the physician practice.
• Answer office phones, make and confirm appointments, and reschedule appointments when necessary.
• Check in patients; collect accurate demographic information, enter it into the electronic system, and verify insurance.
• Assist with patient check-out, referral processing, and scheduling.
• Collect co-pays and post charges.
• Perform charge entry and patient balance processing.
• Distribute information about office policies, procedures, and the practice.
• Explain the patient portal to patients and enroll them.

Benefits

• $500 sign-on bonus for new hires only.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED