Patient Service Representative (PSR)

Tenet Healthcare Corporation • San Antonio, TX

1d

About The Position

A non-exempt medical office position responsible for front office processes in a physician practice. The role supports patient care by assisting with registration, appointments, check-in and checkout, referrals, payments, and patient communications. It also supports the mission, policies, and compliance programs of Tenet Physician Resources, including HIPAA and privacy requirements.

Requirements

• High school diploma or GED.
• Two years of customer service experience; preferably in a medical office setting.

Nice To Haves

• Completion of a medical office assistant program.
• Healthcare management or administration certification.

Responsibilities

• Adhere to and support the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources, including its HIPAA Compliance Plan, Privacy Standards Confidentiality Agreement, and Corporate Compliance Program.
• Greet patients entering the physician practice.
• Answer office phones and make, confirm, and reschedule appointments as needed.
• Check in patients, collect accurate demographic information, enter data into the electronic system, and verify insurance.
• Assist with patient checkout, referral processing, and scheduling.
• Collect co-pays and post charges.
• Perform charge entry and patient balance processing.
• Distribute information about office policies, procedures, and the practice.
• Explain and enroll patients in the patient portal.

Benefits

• Medical, dental, vision, and life insurance.
• 401(k) retirement savings plan with employer match.
• Paid time off.
• Career development and continuing education opportunities.
• Health savings accounts and healthcare and dependent-care flexible spending accounts.
• Employee Assistance Program.
• Employee discount program.
• Voluntary benefits including pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder and childcare, and auto and home insurance.
• $500 sign-on bonus for new hires only.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED