Patient Service Representative (PSR)

Tenet Healthcare Corporation • San Antonio, TX

4d

About The Position

The Patient Service Representative (PSR) performs administrative duties and front-office processes in a wound care clinic. The role collects co-pays, obtains authorizations, posts charges, facilitates patient referrals, and coordinates office services and related activities. The PSR follows established programs to maximize utilization of services and needs knowledge of general healthcare issues, trends, and quality management. The position is responsible for clinic scheduling, monitoring clinic numbers, generating and interpreting daily and weekly productivity reports, and managing departmental work processes and daily operations. The PSR completes established position competencies within the designated introductory period and performs other related duties as assigned.

Requirements

• High school diploma or equivalent GED.
• At least 2 years of medical office experience.

Nice To Haves

• Associate degree from an accredited school or college.
• Completion of a Medical Office Assistant Program.
• 4 years of medical office experience.
• Healthcare management or administration certification.

Responsibilities

• Perform patient check-in and check-out, including registration, demographic updates, and insurance verification.
• Schedule, confirm, and manage patient appointments and provider calendars.
• Collect co-pays and balances, and maintain accurate payment records.
• Answer phones and address patient inquiries professionally.
• Manage the eFax inbox and route referrals, orders, and documents appropriately.
• Scan and maintain accurate records in the EMR system.
• Coordinate patient flow and notify clinical staff of arrivals or delays.
• Schedule follow-ups and support continuity of care.
• Verify insurance eligibility and assist with authorization processes.
• Ensure compliance with HIPAA, documentation, and organizational policies.
• Post charges and facilitate the patient referral process.
• Monitor clinic numbers and generate and interpret daily and weekly productivity reports.
• Coordinate office services and related activities, and manage departmental work processes and daily operations.
• Complete established competencies within the designated introductory period and perform other related duties as assigned.

Benefits

• Medical, dental, vision, and life insurance.
• 401(k) retirement savings plan with employer match.
• Paid time off.
• Career development and continuing education opportunities.
• Health savings accounts and healthcare and dependent flexible spending accounts.
• Employee Assistance Program.
• Employee discount program.
• Voluntary pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder and childcare, and auto and home insurance.
• The position may qualify for a sign-on bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED