Patient Service Representative (PSR)

Tenet Healthcare Corporation • Harlingen, TX

2d

About The Position

The Patient Service Representative (PSR) is a non-exempt medical office position responsible for front-office processes in a physician practice. The role supports patient care by welcoming patients, managing appointments and phone calls, maintaining patient information, verifying insurance, processing payments and charges, and helping patients with referrals, scheduling, and the patient portal. The position also follows Tenet Physician Resources policies, procedures, privacy standards, and corporate compliance requirements.

Requirements

• High school diploma or GED.
• Two years of customer service experience.

Nice To Haves

• Completion of a medical office assistant program.
• Healthcare management or administration certification.
• Customer service experience in a medical office setting.

Responsibilities

• Adhere to and support the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources.
• Follow the Tenet HIPAA Compliance Plan and Privacy Standards Confidentiality Agreement.
• Support the Tenet Corporate Compliance Program by understanding compliance responsibilities, following applicable laws and policies, and reporting compliance concerns promptly and appropriately.
• Greet patients entering the physician practice.
• Answer office phones, make and confirm appointments, and reschedule appointments when necessary.
• Check in patients, collect accurate demographic information, enter data into the electronic system, and verify insurance.
• Assist with patient checkout, referral processing, and scheduling.
• Collect co-pays and post charges.
• Enter charges and process patient balances.
• Provide patients with information about office policies, procedures, and the practice.
• Explain and enroll patients in the patient portal.

Benefits

• Medical, dental, vision, and life insurance.
• 401(k) retirement savings plan with employer match.
• Paid time off.
• Career development and continuing education opportunities.
• Health savings accounts and healthcare and dependent-care flexible spending accounts.
• Employee Assistance Program.
• Employee discount program.
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder and childcare benefits, and auto and home insurance.
• $500 sign-on bonus for new hires only.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED