Patient Service Representative (PSR)

Conifer Health Solutions•Brownsville, TX

About The Position

A non-exempt medical office position responsible for front office processes in a physician practice. The Patient Service Representative supports the practice’s mission, policies, and procedures, and follows HIPAA and corporate compliance requirements. The role involves welcoming patients, managing appointments and phone calls, handling registration and insurance verification, assisting with checkout and referrals, processing charges and patient balances, and providing patients with practice information and portal enrollment assistance.

Requirements

High school diploma or GED.
Two years of customer service experience, preferably in a medical office setting.

Nice To Haves

Completion of a medical office assistant program.
Healthcare management or administration certification.

Responsibilities

Adhere to and support the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources.
Follow the Tenet HIPAA Compliance Plan and Privacy Standards Confidentiality Agreement.
Support the Tenet Corporate Compliance Program by understanding and meeting compliance responsibilities, following applicable laws and policies, and reporting compliance concerns promptly and appropriately.
Greet patients entering the physician practice.
Answer office phones; make, confirm, and reschedule appointments as needed.
Check in patients, collect accurate demographic information, enter data into the electronic system, and verify insurance.
Assist with patient checkout, referral processing, and scheduling.
Collect co-pays and post charges.
Perform charge entry and patient balance processing.
Provide patients with information about office policies, procedures, and the practice.
Explain and enroll patients in the patient portal.